Reviews
From getting the initial price quote to the installation and clean up, we were very pleased with our choice of dealers…have needed both A/C and heat and so far both are very efficient…must add, the installers were great — courteous, professional and very pleasant to have around.
- mosie1
I was impressed from the first with Goettles when their representative arrived. He made an assessment of our needs, did not try to oversell, answered all questions in a straight forward and truthful manner and the company installers did exactly what he said they would.
A very impressive company indeed, dealing with someone who is rarely impressed with most residential sales and service companies.
- Impressed68
Patsy Zellner
19:18 15 Sep 21
Kelly and Greg came when my fan quit. They were very nice and quickly fixed my fan so my AC could work. Thank you both for the excellent service.
Rani Wise
18:09 15 Sep 21
I called another HVAC repair service who couldn’t take us until next week after our HVAC stopped working. They actually recommended we call Goettls because they said they have a big fleet and most likely can help us with our particular unit. They answered the phone immediately and got us on the schedule sooner than others could take us. We got a specific time they would come (not a window), and a text with the technician name and photo. We could even track when he would exactly arrive. Greg our technician was awesome. He took the time to show us what was wrong so we could diagnose it in the future. He then fixed the unit and it was up and running in under an hour. Great, great value and service. Will definitely use again.
Patty Sauer
00:39 15 Sep 21
They were terrific! Nice and very thorough.
Roberta Caswell
18:55 14 Sep 21
Ben right away made me feel comfortable in my own home. He was very professional & knew what he was doing. He found the problem immediately & went to work fixing it. In a very short time he had us back in business & our home was cool again in no time. Thanks Ben, good job!!!
Glen Stillings
21:11 11 Sep 21
Matt Barnett came to our house, which we recently purchased, to cap and plug some propane piping. He was very prompt within the time frame we were given, was so friendly and cheerful, was very knowledgeable about what he was doing, advised us on some things, checked everything under the house, and was just generally pleasant to have around. He also told us more of what Goettle's does with HVAC services. Since we have never had an HVAC before, we were grateful for this information to use in the future. We are grateful that Goettle's sent Matt to us, and we would be very pleased to have him do more work for us anytime.
Dolly Jimenez
03:49 11 Sep 21
Ben was good & efficient. Fixed us up while the part gets ordered & replaced. When I called they came out within the hour & given these times they managed to fit us in. Greatly appreciated!!
Nancy Bonn
20:40 09 Sep 21
Goettls is a great company to work with. Kelly, the service technician, does meticulous work. He arrived on time, the company has excellent communication, and is totally professional. The pricing seems good, but thankfully, I don't need A/C repair often, so don't really know about pricing. I would absolutely do business with Goettls again. Highly recommended.
wilna moen
19:11 09 Sep 21
Sedona Ed
04:49 09 Sep 21
Matt showed up early, was very professional, introduced himself and began his work. Took just 10 mins to find the problem, another 10-15 to fix it. He explained everything to my satisfaction and that was that.
Dorothy Lewis
22:12 08 Sep 21
The crew was great. Got here on time. Explained the process. Breath of fresh air. Hire these folks. They are great!!!!
Ron Sloan
17:18 08 Sep 21
Pedro was very professional in servicing our RO system.I appreciate his work.
DebraM
17:22 07 Sep 21
The technician was friendly, helpful, and knowledgeable.
Robert Kirkpattrick
17:02 07 Sep 21
G BERT
14:21 07 Sep 21
Derick, was very knowledgeable, professional, and performed the work on time and on budget. Derick is just the kind of plumber you hope to find. Highly recommended!
Tim G
13:41 04 Sep 21
Greg did an awesome job. showed up on time, explained what was going on with the system and effected the repair. Highly recommend.
Carla Greeneltch
22:55 03 Sep 21
Kelly was very professional, courteousness and explained everything he did. I highly recommend this company
Julie Murie
23:16 02 Sep 21
James, our technician, was very personable, knowledgable, and helpful. He properly diagnosed our HVAC problem after it was misdiagnosed by a previous Goettl's technician. Our issue could not be repaired during this visit and we require a new air conditioner. James provided us with a way to stay comfortable during very hot weather while we wait for our new A/C unit to be delivered and installed. His concern for our comfort and willingness to help is very much appreciated and is an example of exemplary customer service. This rating for the business would have been 5 stars, instead of four, had the first technician properly investigated and diagnosed the problem. James gets 5 stars for his response.After a long delay in receiving a new A/C unit from the manufacturer, our new system was installed Sept. 2nd. The install team arrived on time, were friendly and professional, performed the installation to our satisfaction, instructed us in the use of the thermostat, and cleaned up after the installation was complete. Overall, we are very pleased with today's experience.
Mike Parsons
22:17 02 Sep 21
Sharry Cox
17:58 02 Sep 21
Pedro came out to do the work. Very nice young man, Professional, efficient, knowledgeable and would highly recommend him. He helped to hook up a whole house generator and made sure there were no other gas fed appliances that needed to be serviced prior to leaving.
Tom Kretz
16:54 01 Sep 21
Braulio did a excellent job, I’m impressed how knowledgeable he is in his profession and installed surge protectors for our units. Thank You Braulio!
Paul Powell
21:07 29 Aug 21
I called for service on Sunday afternoon. Greg called back within 15 minutes and got hear shortly after. Greg was curtious, pdofessional and thourough. From the time I called for service and I had cold air again was less than 2hrs!
Bob Ritchey
18:19 28 Aug 21
Rodents had nibbled through our exposed wiring on our outside compressor. Greg from Goettle's showed up 2 hrs early (he called first) and had it repaired in no time along with preventative measures for the problem. He was quite knowledgeable and clearly explained further measures we could do ourselves. Greg & Goettles made for a nice enough experience.
Richard Sherman
17:37 27 Aug 21
Greg is a great serviceman. Knowledgeable, easy to communicate with, to our knowledge does great work. System seems to be running well. Also very neat. Overall 👍👍
Captain Morgan
21:24 26 Aug 21
Jeri Baker
23:06 25 Aug 21
Very impressed with our crew. We will recommend them to our neighbors. 👍👍👍
Kriste Bruen
16:52 25 Aug 21
Robert Fromm
19:20 24 Aug 21
Had quick availability and arrived exactly as promised. The technician was courteous and quickly diagnosed our problem and got things fixed. Will definitely use them in the future.
R. B.
18:37 24 Aug 21
Michele Carullo
19:22 23 Aug 21
Requested estimate for water heater replacement. Matt came as arranged by appointment. Discussed replacement, options, time and overview of work required. Professional and understandable. What I would hope a representative of a reputable company would provide. Completed install on day and on time. Clean,neat, professional,well trained and willing to explain and instruct about new water heater. Matt was an appreciated technician.
Me First
23:18 21 Aug 21
Beardseii beard
18:08 20 Aug 21
Linda Weller
18:55 19 Aug 21
Perry Huyck
22:07 17 Aug 21
Everything was very good. Installers did everything expected and then some.
Rob Garrison
21:28 17 Aug 21
Tech arrived on time, excellent service. Very polite and professional. Explained every thing that was done and what shape the unit was in. I recommend this company and the tech Adrian
Josh Mitchell
20:26 17 Aug 21
Eddiecherv
18:03 17 Aug 21
James arrived on time to do the maintenance checks. He was very professional and went through his checks and asked me if I had any questions or problems with my system.He explained everything that he did and I was quite happy with his work.I signed up for another year of service since all the technicians have been excellent
Tiffany Frankovich
17:24 17 Aug 21
Miriam Carlson-Maier
16:33 17 Aug 21
Paul Symmonds
20:07 16 Aug 21
Good response time. Friendly and professional service. Definitely would use them again ( though I hope not to have to).
Linda Lombardo
19:25 16 Aug 21
Greg came out within hours of my call for leak detection. He identified the problem with our AC drain line and suggested an economical solution to keep the problem from reoccurring. Great guy, great service. Thanks!
Elvis Johnson
13:09 16 Aug 21
Horrible!
TARDA ORG
00:04 16 Aug 21
Erika Raute
20:55 13 Aug 21
Jo Mejia
17:24 13 Aug 21
Kelly was out twice, once for diagnostics and once.to install parts. He was awesome, couldn't have been any better!
Chris Taylor
21:39 12 Aug 21
Linda Gaugler
18:56 12 Aug 21
The AC in my new house was not working properly, but Ben worked on it and provided lots of information on how to better care for it, etc. Ben was professional, knowledgable and helpful.
Catherine Gosenson
21:35 11 Aug 21
Adrian was our technician. He was friendly and very well informed. He suggested a couple of items that would benefit us and came back and installed them and answered our questions clearly and easily. We would love him to be our technician every time we need maintenance.
Barbara Connolly
21:26 11 Aug 21
Kelly Lyles was here today to troubleshoot a problem with our AC unit. He was able to quickly diagnose the problem. He made the necessary repairs and took extra time to make sure everything was in order before he left. Kelly is a super nice guy with extensive knowledge and expertise. We'd be lucky to have him on another service call!
LINDA Key
19:39 11 Aug 21
Excellent. Greg is great.
Sandee Gualtier
16:43 11 Aug 21
GARRY HASKELL
22:52 10 Aug 21
Our Goettl’s team was professional, courteous, worked well together, got the job done in the allotted time. Very impressed. Would highly recommend this team,
Arthur Baird
18:58 10 Aug 21
Everett Garnick
00:28 10 Aug 21
Installed new water heater. Gave lots of good tips while working. Very responsive. Also very professional.
Eric Christianson
23:02 09 Aug 21
Reasonably priced, quality equipment and proffessional staff that was friendly and focused on getting the job done quickly and correctly.
Tommy Nester
22:36 08 Aug 21
Gregg arrived in the specified time, he explained what he was going to do. He located the problem, explained how he would do the repair, the breakdown of the cost for the repair. Gregg then made the repair. Total time on scene was less than anticipated. He then sent me a copy of the invoice and receipt for the payment. Gregg has been to my house for maintenance or repair over the years and is always a Professional in appearance, attitude, and craftsmanship.
Steve Chandler
14:15 08 Aug 21
Gilbert Hernandez
14:22 07 Aug 21
Braulio responded for an after hours service call to repair a blower motor in the attic that had gone bad. He got the job done and now have AC again on a hot Arizona August. Braulio was very professional, friendly, and in great spirits for having to spend a couple hours in the attic, a very unbearable and hot environment. Thank you again, myself and my family are very grateful.
Diane Blakely
22:13 05 Aug 21
Ad Sen
21:17 05 Aug 21
Excellent and Matt was friendly and explained in details on the issue. Thanks for stopping by.
Rhonda Cool
21:13 05 Aug 21
Adrian was on time & did an awesome job. He found the coil leak right away, will get a replacement ordered. He was very personable & knowledgeable. I would definitely recommend him and will use them again. For the coil replacement, Greg came out and worked three hours on the replacement. Before he left, he made sure everything was in good working order and no more coolant was needed. He did an excellent job. They are definitely the go to company for any air conditioning or heating needs.
Dennis Richie
17:52 04 Aug 21
Our service tech was on time, personable, considerate and very knowledgeable. After this experience, I will never use anyone else. Price was very fair and vacuumed up after he was done. Don’t find companies like this very often
Walter Hornberger
17:43 04 Aug 21
The service man delivered a emergency back up air conditioner for us to use while needed coil is delivered so the initial repair could be completed. The temporary was done efficiently with no mess to the surrounding area. It is working well and is another example of Goettls goes the extra to take care of their customers. The best at what they do! wch
D.L. Harrison
20:59 03 Aug 21
cheryl haun
20:16 02 Aug 21
Matt is an amazing representative and brings with him integrity, professionalism and a kind heart. Thank you Matt!!
Fred Koenig
15:25 02 Aug 21
We were very impressed with the entire process of installing a new heating & A/C system in our home. Everyone & everything was perfect (& my husband is fussy). I would recommend Goettl’s High Desert Mechanical, Inc to anyone seeking specialist’s in service’s they provide. Fred & Pat Koenig
Meaghan Turner
01:29 02 Aug 21
Jessica Williamson
14:05 30 Jul 21
I called Goettls about a leak that was causing paneling to buckle in my den and causing exterior damage along the slab. Pedro Rodriguez was thorough and even went up on the roof to see if it was a leak from there. Even though he had done a test that indicated there wasn't a leak, he carefully examined the exterior damage and noticed a bit of water. When he looked inside the wall in the den adjacent to a hose bib he found a small leak and a significant amount of water. He said the leak was so small it didn't show up on the test. I was very impressed with the service I received and will definitely use them again.
Sue Crowder Kissel
22:56 29 Jul 21
The crew was very good and cleaned the job site when through
Jenny Reynolds
22:19 29 Jul 21
Tim Fuller
20:43 28 Jul 21
I was in a real bind. I needed to get my AC fixed right away was the problem fairly complicated. The service department and Greg made every effort to make sure my problem was fixed quickly and properly. Their concern for my problem and their concern to get it do right was spectacular.
Carol Flinner
20:04 28 Jul 21
Kelly, did u change filter
Barry Bagnato
18:30 28 Jul 21
Carmella Cattolico
17:15 28 Jul 21
Great service... Matthew, was very professional and he paid attention to the smallest detail, which means the world to me. Highly recommended!
Ellen Polyi
16:01 28 Jul 21
The technician was on time, very knowledgeable, friendly and professional.
Carl Orband
22:04 27 Jul 21
Adrian did a superb job of checking out our AC unit. We experienced a few outages while we were out of town. Called the emergency on call person and received an appt shortly after we returned home.
Doug Martindale
18:54 27 Jul 21
Great Plumbing Service guy...Ask for Matt
Lee Nydell
16:57 27 Jul 21
These guys are top notch and very professional. Highly recommended!!
weston barrett
23:08 26 Jul 21
akwideglide `
17:17 26 Jul 21
Our technician, Ben, did a great job of assessing our problem and giving us some options. He did an adjustment to the air flow and there was an immediate and noticeable improvement. He did a great job, was courteous and professional. Highly recommend.
Paula Smith
19:22 24 Jul 21
Caulked around new unit to correct leak.
Joseph Dickey
19:59 23 Jul 21
Kelly was very knowledgeable and helpful!
Tim Johnson
18:45 22 Jul 21
Diane Dunn
23:52 21 Jul 21
Speedy and efficient! Will use them for regular maintenance.
Richard Murie
23:07 21 Jul 21
Adrian was polite, and took the time to explain exactly what was needed.
Sam Masters
20:36 21 Jul 21
The Goettl’s technician Adrain arrived exactly on time.He performed a diagnostic inspection on my roof mounted, hail damaged, HVAC unit.At my request, he also discussed the pros and cons of adding a humidifier system to my HVAC unit.Adrain was fast, efficient and direct - what more could a homeowner want?Sam Masters21 JUL 2021
John Pizzuto
19:16 21 Jul 21
Cynthia Correll
18:41 21 Jul 21
Excellent service and very professional. First time I’ve had an installation review by another person. Very well done.
C Marino
18:09 21 Jul 21
The guys did a great job, were very courteous and kept us in the loop on all the work they did.
june bridge
17:25 21 Jul 21
Johnny Jimenez
17:09 21 Jul 21
You guys were on top on things,on time,great service thank you. I want to thank Lora or Lori she was awesome and on top of things.i will recommend to anyone .thanks again. Johnny Jimenez
Wendi Hiltwein
23:04 20 Jul 21
They originally installed our HVAC system. Anytime I call for a repair or concern they are very responsive and professional.
Roscoe & Lora Owsley
18:59 19 Jul 21
Renet Tyree
16:59 19 Jul 21
Great service!
Samarah Grace
15:38 19 Jul 21
Jay was a lifesaver. He came on a Saturday and diagnosed the orange water and plugged plumbing as failed water softener. He went to each and flushed line and got all working again. No more using buckets to flush toilet. Professional competent and highly qualified. I recommend!
Doug Sullivan
19:48 16 Jul 21
Replaced hot water heater between guests in a vacation rental. Couldn't be happier with the service. Pedro was the technician.
Marty Coffey
20:32 15 Jul 21
Adrian 5 star service!
Ed Gee
00:03 15 Jul 21
Professional, on time, informative. I look forward to having them install my replacement ac.
Denise Yohn
17:04 14 Jul 21
Braulio was very professional and explained everything in detail for me. He was prompt and spent a lot of time measuring air flow from all the registers.
Durell Duran
00:41 14 Jul 21
We were very impressed with Ben. He's very professional and explained everything so we could understand what repairs he completed and what we need to get repaired in the future. Very honest, punctual, with a positive attitude! Happy to have him as our AC guy!
Mary Ann Pennella
00:32 14 Jul 21
Need HVAC Maintenance or Service?
Contact the experts at Goettl's High Desert Mechanical.
Call us at (928) 567-2200!