Woke up to water logged carpet in the utility room. Called Goettles and said it was an emergency and they sent Derick over right away. He found that the ice maker water line was leaking and he fixed it. Great service. I've always found them to be reliable, professional, and responsive.
We needed a new circulation pump and check valve for our home’s hot water system. Derick not only did a great job on the installation, but he took the time to explain the functionality and went above and beyond to ensure that the entire system was working correctly. If I have any additional plumbing issues I will ask for Derick to be our technician. Great job Derick! Thank you!
Fernando was very professional and did a great job on my heating system maintenance. We have been using Goettls for 17 years and highly recommend them.
John and Greg efficiently took care of the issue of excessive sound from toilet flushing. They adjusted pressure and explained the situation to our satisfaction.
Braulio my technician arrived on time and ready to work. He was competent to detect the source of my malfunctioning unit and provided me options for the next step. He gave me detailed information about the issue that included photos and a video. Very thorough with his work.
Brandon was fantastic. He came right on time and fixed the water heater, wind blew it out, in minutes. He arranged to come back in a few days to fix the leak in the kitchen. He came early snd did a great job. love the new faucet. He was super kind, funny, and very professional. Will definitely use them again!!
John Dail and his apprentice did a outstanding job installing my tankless water heater and descaling devise . John explained all operational and maintenance for all that was installed. John and his apprentice are to commended for a job well done. The Dougherty family Thanks you and Goettl's for outstanding workmanship.
AMAZING! I learned so much about our system from Ben Baca. He was extremely knowledgeable and able to put it in understandable terms for me. He was courteous and patient with all my questions! He did an amazing job!
Our initial install was great, but our 3 month old unit went out on Christmas Eve. We called that morning and received a call back about 6 hours later, saying they could send someone who never showed up. We called back twice today (12/26) after no response the first time, each time noting it was urgent and we're without heat.I realize it sucks to work on a holiday weekend, but 3+ days with no heat and zero communication also kind of sucks with a brand new unit. And a great first step would be to simply have a tech call us, as we'd gladly go over troubleshooting steps as long as we know it wouldn't void the warranty. We just scheduled online for tomorrow, so maybe 4th day is the charm?Anything, really, would be great.
So grateful to have Nate as a technician. He's professional, proficient and efficient. Nate has kept my old system running efficiently, he and the team at Goettl's have been great to work with.....I highly recommend
On time ,very professional,good communiational skills…great outcome!
Techs (John &Greg) were very polite and well mannered. They had a difficult install and pulled it off with no problem. I recommend both techs and Goettl's High Desert Mechanical.
Kelly was great and I learned a lot from him about how the system works. Thanks again for the fine service
Melvina was knowledgeable and professional while performing our annual heating system maintenance. A pleasure to work with
Ben did a great job on the finishing touches to new furnace installation. We have contracted with Goettl’s a number of times and have always been satisfied.
Carl is a gem. He explained everything, has good knowledge, and is patient and kind.
Maintenance check up: Melvina was expeditious and explained her findings clearly.
Excellent work and attention to detail. Extensive knowledge ofHVAC system.
Nathan installed ordered part first thing in morning. He explained everything, was fast installing part. Thanks for the heat!
Melvina Vigil is an excellent HVAC Tech in every way and goes above and beyond to serve her customers.
Had a hot water heater replaced, heater replaced next day. Plumber arrived on time first thing in the morning, in and out in a few hours. Cleaned up all the mess and thr old heater and box too. Great job!!!! Very impressed with this company!!!
Solved my problem with the sluggish drain. Cleaned up the area. Very friendly.
Excellent service and great personality, Greg. Helping us preserve our 26 year old AC. Works fine. We’re happy.Bryan is an efficient, friendly agent for this company. Thanks for good service.Another personable and efficient tech was here today. Thanks Melvina. 5 years of terrific work for our aging system.
The technician JD, was quick to diagnosis the problem and suggest the best way to correct it. With one phone call, parts were ordered and a detailed estimate was emailed in minutes to me for approval. All businesses should work this efficiently and effectively!
Nathan fixed my furnace and is working great now. He did a fantastic job.I have to say that Goettl’s is top notch and I will recommend them to anyone looking forrepair work.
Dereck Fringer responded on time. He explained to my husband and I the cause of the plumbing issue, and how he would be fixing the problem. Dereckwas patient and courteous in answering all our questions regarding the plumbing issue. We will definitely not only recommend Goettl’s High Desert Mechanical in the future, but especially we will tell our friends to request Dereck Fringer, he stands by his work. 😃👍
Braulio was service technician sent by Goettl’s High Desert to change filter in my furnace, clean & check to make sure it was working properly. I was very happy with Braulio as he was quite knowledgeable & spent extra time answering my questions. I would highly recommend Goettl’s Co. & service representative, Braulio - who was a highly qualified certified technician. Also nice that he tested to make sure my house did not have any carbon monoxide fumes present. .
Melvina was terrific. She arrived promptly and thoroughly checked everything out on our 2 older heating systems. She showed me pictures and gave a clear explanation of the maintenance issues she found along with the reasonable estimates for the necessary cleaning and repair. She also set up a schedule to have everything done the same week as the initial call. This kind of service is why we’ve trusted Goettl’s for 40 years.
Well we had a tech come out the first Time But we noticed he left right away ti soon didn’t spend time like the techs before So today when we turned on the Heater we noticed it made a low noise but didn’t heat anything then shut off so we called and hada very pleasant and professional young man come Out by the name of J D he found out the previous r tech That serviced our unite never and forgot to switch the gas panel back On I have to say It makes us a little nervous wondering how Dangerous that would been if I let the heater run But anyway J D also said he had to lower the pressure on the GAS to the manufacture requirements it was left to high J D was very professional Great Customer Service communicated well on what he did and what the issue was I’m not trying to get anyone in trouble We just feel that it’s criticle that If would not be a Bad Idea to ask and Have your techs Di a DOUBLE CHECK when dealing with Heater for the safety of it other then that everything was great thank you
Greg was very professional. He is dedicated to his job and cares about client service. Greg is a smart technician. Very thorough!!! Top notch technician. Thank you so much everyone!
Karl came in got to work , changedthe filters, checked the furnace made sure it work well. It didn't take that long and he was on his way.Thanks for the good service.
The technician, Matt, was professional, friendly, explained the issue, solved the problem quickly and efficiently - and smiled the whole time. The manner in which he handled himself reflected very well on goettls. I would highly recommend this company and this tech
John was very knowledgeable and helpful.Unfortunately for what the issue was, I thought it was quite expensive.
Daniel serviced our heater today and was very congenital, professional and madre sure all areas he worked in were clean before he left. We have been using Goettell’s for over ten years and would highly recommend them to anyone.
Out of all the guys who have come out and put me through the ringer, Nathan has been the only one to help me. He is a no nonsense kind of guy. He got right to the point. Found the problem that no one else was willing to find nor fix…. But I will be calling and asking for Nathan every single time. Thank you Nathan for addressing the problem and actually taking the steps to getting it fixed!
Daniel was on task and quite efficient! Thank you.Neal & Cindy Davis
Brandon was here this morning to look at a problem with the water softener. He was knowledgeable in explaining to me about the problem. Told him I unfortunately had the same problem with the water softener a year ago. He fixed it, hopefully it doesn’t happen again! 🙂 Will have Brandon come back to replace the seals on the unit and have him check the other plumbing in the home to make sure it’s ok. Thank you Brandon!Also, I wanted to give Kelly and James who have checked out my AC unit in the past a shout out! They are both fantastic! Wanted to give these guys credit, sorry it took so long had problems with my google.Thanks again! 🙂
Greg the service tech came out and repaired our heater we were very pleased with the service he done A+ thank you!
We needed a new sink, garbage disposal and faucet installed.We were able to schedule an appt in reasonable time. They arrived on time, gave us a quote and had the work done quickly. They were very professional and nice. I will definitely call them again!!
In my 75 years on this planet, I have owned 4 different homes, and John Dail has been the best plumber. His years of experience, work ethic, communication skills, friendliness, and skills are top tier. was very friendly, polite, and answered all my questions. Goettls is extremely lucky to have him as part of their team.
Nate’s our guy at Goettl! We’ve been working with Goettl on various different projects for most of 2022. They’ve been a great company to work with and their field technicians are super friendly, knowledgeable and professional.
He was very informative and answered all questions, covered all areas. Very pleasant.
Derrick was very professional and knowledgeable of his work.
Brandon did an excellent job of replacing our hot water heater, installing a Flow Tech device (electrolysis of calcium & magnesium ions), installing a pressure compensation tank and drip pan with piping to outside of house. Very personable & professional. Answered all my questions & provided all the information I needed. Goettl’s & Brandon are a 5 star team.
Usually don’t do ratings or 5 stars because there usually is room for improvement. Brandon gets Five Stars because he thought out of the box brought up an alternative. By doing so made multiple repairs without opening interior walls. We had Goettl employees here before and all were good to deal with and welcome back again. Jack and Jennifer Johnson
Melvina was fast and efficient trouble-shooting the heating problem and getting the replacement part order started. She's a great professional representative for Goettls and wonderful to work with!
Kelly Lyles was a complete gentleman. He examined the unit and determined I needed a control board. He tried to use what he had on his truck but it didn’t work. He told me he would check in the shop tomorrow and call me either way. He is a very good and honest serviceman. Thank you.
Nate was quite thorough and was able and willing to share technical advice in response to my (many) questions. Decided to pay a bit extra for the annual "twice per year" service which included discounts on service calls (should I need any besides the one next summer for the A/C checkup).
Ben was our tech rep and he preformed our annual furnace maintenance check. As usual he was very thorough and professional and answered any questions I had. Great attention to detail and great knowledge of our system. Highly recommend Ben at your next service appointment.
Pleasure to work with Melvina
Outstanding Service! Technician was professional and explained the testing steps and the results very thoroughly for the system maintenance that was performed this morning. Highly recommend if you need service or repairs on your HVAC System.
We found Greg to be knowledgeable, polite, and efficient. We consider him to be a keeper! Thanks for your help!Art and Shirley Cox
Thank you Geottl employees. You made the best of an unusual situation. Three months ago a circuit board failed on our 20 year old Heat/AC unit. They were able to diagnose and replace quickly. It was important since my wife has been receiving treatment for stage 4 lung and brain adenocarcinoma cancer. Recently, we changed from AC to heat and the heater would not come on. Geottl employee, Kelly, diagnosed and replaced bad circuit board as urgent warranty repair with out my saying anything. I appreciate having Kelly to my home and the other employees involved with my service.Sincerely, Ted Karstadt (Verde Valley Music Owner)
Showed up on time. Found issues and showed me the problem. Glad he came and did a great job. Saved the family from issue that could have been terrible in then dead of winter. Plus saves my unit from further damage. A plus service.
Awesome friendly patient staff, they felt like family! ThankYou for going out of your way to meet our needs!
This was a call back for furnace. Furnace was not running. Immediately was given same day appointment. Tech was able to pinpoint problem, access the difficult to reach furnace and got it working.
Nate was very professional and explained the options of repair vs a new unit. I have an older unit so I most likely will replace it. Nate also offered to let me borrow a couple of his personal space heaters since the house gets down to 62* at night. A very pleasant and unexpected courtesy. Thanks Nate!
Chi's came in to do a water softener & on demand water heater cleansing. He was very professional & frankly enjoyable to work withNeal Hammel
KELLY knows the ins and outs of HVAC maintenance! I highly recommend him as a technician, extremely knowledgeable, personable, and a pleasure to work with.
Brian showed up on time and was professional, knowledgeable, and friendly. We hope to work with him again.
JD Pilkington was outstanding and not only got our thermostat working but took the time to explain it to us so we were more educated in using it. We felt very well taken care of and would like to have him every time! Mary Hancock
Very good service. We always request Greg Ashby to do the work. He is efficient, prompt, knowledgeable and considerate.
Nate was professional. Immediately diagnosed furnace and ordered parts.
Nate and Carl was highly professional took the time to explain to me every procedure that he was doing during the diagnostic.Nate and Carl also took the time to explain to me on how my thermostat has failed.100% would recommend them to anyone.
Kelly arrived on time for a scheduled maintenance, was friendly, courteous and professional. After completing he answered some questions and with his answers gave me a better understanding of my HVAC system. I am thoroughly pleased with Kelly’s performance and concern for my satisfaction, I highly recommend Kelly and Goettl for their service.
We discovered a leak in an outside faucet over the weekend and called Goettl's on Monday to see if anyone could fix it soon. They scheduled us right away for Tuesday. On Tuesday at 9am Derick Fringer, Plumbing Technician from Goettls arrived. He had given us a call 25 minutes before to let us know his arrival time. The company also sent a picture of Derick. We really appreciate this helpful communication. Derick was knowledgeable, friendly and professional. He repaired the leak by replacing the faucet as well as the pipe leading to it under the house. Derick made a trip back later to add an attachment to make the faucet more solid and secure. Many thanks to Derick for his expertise in resolving this problem for us before the freezing temperatures begin.
Technician was Chambers Griffin. He was professional, polite and seemed honest and sincere.
Excellent customer service. Thorough and professional.
Brian was on time and friendly. He completed all maintenance on my heater with no concerns in a timely manner.
Brandon did an amazing job and was timely in getting here! Highly recommend Goettls! Thank you!
Chambers provided excellent service and was a pleasure to work with.
Bryan was on time for his appointment to provide the semi-annual service of our heating/cooling system. He was courteous and respectful of the cleanliness of our home. He gave us a thorough report of his findings and suggested that we consider a replacement of our equipment (because of its age) in the future. He was our service person also during the last service call. We are happy with his performance and his professionalism.
Kelly was extremely thorough and was able to determine what was wrong with the heater
Nate performed maintenance on my system professionally and excellently. He answered all my questions. Great service.
Greg was extremely helpful and listened to our concern with the noise of the fan system. He diagnosed the program and it now runs as quiet as a mouse with sneakers.Glad we resolved!!Always very considerate, informative and professional.Gary Zecca
Service technician was excellent. Great service and great company. Thank you
I have used this company an Number of times to install new systems. Currently I use them for maintenance. They come twice a year and I’m please with the service.
Nate was great! Found and fixed the problem. Patient and responsive to our questions.
Our gas line was red tagged, the knowledgable repair man came out the next day we are still discusing options. But it was quick and friendly service.
Chambers was efficient, pleasant, and thorough. I will definitely request him on my next service call from Goettl’s’s.
Technician Bryan arrived on time and performed biannual service on my HVAC system (heat pump and air handler). He was very professional, cordial, and satisfactorily answered all my questions. After completion, I received a text message and email with details of the completed service along with photos. Great job.
Ben is an excellent technician. He is very knowledgeable and professional. He always explains everything and is very good natured. He has performed his job outstandingly.
Greg always does a great job. He was on time, efficient, knowlegible, and friendly. Explained the new rating system very well.
Super nice guy, solved my problems efficiently and I’m very pleased! I highly recommend them!
Derick was amazing. I thought I needed a new hot water heater when the problem was much bigger. When my neighbors flushed their toilet in the building next door I heard a loud screeching sound. He went above and beyond to solve the issue that I don’t fully understand. He coordinated with the property manager and building tech to resolve in a timely manner Thanks
Fernando was very professional, friendly and efficient. He prepared my system for the winter and explained all the current conditions of the components!
Called for appointment due to excess fan noise. Serviceman arrived on time with 30min prior notice. Serviceman was very friendly & personable. He listened to my problem then explained plus physically showed me how to improve my units performance. Installed starter assist for unit to prolong life. Serviceman was knowledgeable in his craft plus went over cost of part, service & maintenance agreement before the work. Serviceman finished part installation, pm & presented me with paperwork. We discussed future pm and serviceman left. I would recommend Bruilio to friends and family.5/23/22 2:30pmBryan arrived on time, explained approximate time to install surge protector on HVAC unit. He was friendly, personable & professional. Bryan completed job per the time line. Once done I signed paperwork, paid the previously quoted price & Byran exited my home. He sent text message to thank me for having him do the job.Goettl is a great company responding promptly to my home needs with knowledgeable employees.
Great service and very knowledgeable and professional. Matt Davis exceeded my expectations.
The tech, Kelly Lyles, was terrific. He correctly diagnosed and resolved our problem and proactively recommended additional work to avoid future problems, which he then expertly performed. He took his time to ensure that the system would work properly going forward.
Bryan was very professional and thorough. Appreciated his friendliness as well. Thank you!