Reviews
Great service. Very thorough and professional
- Robert White
I was very satisfied with the service that Greg gave
- John enos
excellent service
- Dennis Skelton
++
- Jay McGinn & Barbara Uren
Justin was very efficient and police. he did a great job
- Debbie Deloof
I filled out this review last week. Ben was very
Pleasant ,Professional and very thorough. He is a great representative of your company.
- Melody Schwefer
Arrived when scheduled, clean, well dressed, communicated clearly, through and efficient
- Larry Hinkle
Professional service with good recommendations
- David Allardice
Justin was on time and very professional.
- Priscilla Mills
Great job. Very efficient.
- Rich Nelson
William Meschan
19:07 18 Oct 21
Pedro repaired a leak in our shower. He worked hard to remove a broken piece of pipe, avoiding a possible need to break the tile or cut into the wall. We appreciate his professionalism and expertise.
Dennis Tate
21:16 15 Oct 21
Joann Miller
20:32 15 Oct 21
Jess was right on time. Replaced my air filters which I'm not able to do. Than tackled the attic where he discovered the mice are back. Cleaned the mess up and checked everything out to make sure all is working correctly. Jess explained all to me afterwards and is a nice young man to work with.
Cindy Bartels
19:21 15 Oct 21
Claudia Runnells
21:43 14 Oct 21
Anita German
18:48 14 Oct 21
BE Jackson
23:03 13 Oct 21
He has been courteous both times. He remembered that we just recently had our carpets cleaned, so he tiptoed about... we felt confident that he knew what he was talking about.
Mara
17:41 13 Oct 21
Diane Scott
01:04 13 Oct 21
Larry Duncan
00:58 13 Oct 21
Kelly arrived on time for a scheduled maintenance, was friendly, courteous and professional. The previous day I had switched over to heat for the first time with this system as it was installed this past April and performed flawlessly throughout the hot summer, in the heat mode it didn’t appear to operate correctly so I turned it off. My plan was to call Goettl with my issue and they called me first to say it was time for my 6 month check up.and that was a pleasant surprise. I explained to Kelly my issue and he discover a mis wire at the thermostat, corrected it, anchored the thermostat to wall, system now working as designed. I am thoroughly pleased with Kelly’s performance and concern for my satisfaction, I highly recommend Kelly and Goettl for their service.
Mike Grannis
22:36 12 Oct 21
Brent Crissinger
20:08 12 Oct 21
Anne Bartow
21:55 11 Oct 21
They fixed water heater issues that I had, and were timely, half of what another company wanted to charge me, professional, knew what they were doing, had an experienced technician come out, I was very impressed.
Dianne Hodges
17:03 11 Oct 21
Pedro excellent. Did a great job for us. we always ask for him to do the job.
Mila Corder
00:08 09 Oct 21
Omg what a life saver Braulio was. He was super nice. Explained everything about my repair. Got my unit up and running. Will definitely work and ask for him again. Best service I've ever had any any state I've lived in. Thank you Braulio
Shadrach Miller
20:19 08 Oct 21
Josh was outstanding
Ralph Gould
18:03 08 Oct 21
John Probe
00:28 07 Oct 21
Outstanding service. Ben was very knowledgeable, polite, as well as friendly and efficient!
steve estes
00:03 06 Oct 21
Dorothy A. Raheb
02:42 05 Oct 21
Derick came out to repair a leaking toilet. He was very knowledgeable, polite, and efficient, and we enjoyed his personality. Derick is an asset to GOETTL!
Marcy Neves
17:53 04 Oct 21
Excellent and Ben was professional!
Thom Brumm
01:56 04 Oct 21
Rose Gardner
22:06 02 Oct 21
Aaron Schwarder
15:32 01 Oct 21
I am a general contractor and use them for plumbing and HVAC in new construction and renovations. They have a good team to work with.
Lucy Parrish
19:29 30 Sep 21
Service tech was extremely polite and helpful.
Diane Nichols
17:26 30 Sep 21
Very pleased with the service and equipment. Installers were very polite.Only complaint is that their trucks dropped oil on our paver driveway which we had asked them to be careful with before parking there. Working on getting it cleaned up.
Mikey Smiles
14:35 30 Sep 21
Just bought a new home, and was a little overwhelmed with heating, plumbing, and AC maintenance. Matt arrived at my home 2x to assist and advise. Even went above and beyond his call of duty. I will be using Goettls for all my HVAC needs. Great customer service, quick estimates, all with confirmation emails and text updates so I’m never left in the dark.
Kyle Lemons
21:46 29 Sep 21
Cindy Neels
19:12 29 Sep 21
Greg was knowledgeable and efficient today. He did an annual tune up and answered all my questions.
Scott Cramer
17:47 29 Sep 21
Robert Suminski
16:10 29 Sep 21
Goettls is very high quality provider of Lennox and other gas-pack manufacturers. The team that installed our equipment, team 3, are very professional, knowledgeable and able to effectively communicate with the customer about the products that were installed. They are the reason for the 5 star rating. Effective Customer communications, however does not extend to the office site. Getting info from the sales and office crew was like pulling your own teeth. Ambiguous answers, if you ever got an answer at all, and an inablility to be pro-active in informing the customer of the progress of their order reigns in the admin area. Thankfully, some were able to answer our questions - Thank you to the two ladies who let us know our install date and the arrival time of the crew. Goettls has the best equipment around and the best teams to install it. However, Note to Sales and Admin---PLEASE keep your customer informed. I think that this is the only thing that needs improvement. Thank you Team 3 for your professionalism.
bob laney
23:55 28 Sep 21
Derrick did a great and professional job. Would gladly use again
Sharon Paddie
21:37 28 Sep 21
Donna Wallace
22:33 27 Sep 21
Kenny Pracchia
20:28 22 Sep 21
happy with service
Dean Williamson
20:25 22 Sep 21
Matt was quick, efficient, knowledgeable and professional. Would use again and recommend to others.
Terry Fura
16:11 21 Sep 21
Robert Gyenes
02:07 21 Sep 21
Joey Philo
13:25 20 Sep 21
Everyone was super professional and timely on completing the job. Im.siper happy with everyone at Goettles rhank you I highly recommend them 👌
cathy goodwin
18:56 19 Sep 21
James P
16:18 18 Sep 21
Daniel Massimo
14:42 18 Sep 21
They showed up on time and was completed in 7 hours. All new installation needed. At end of day the day we had cool air coming out cooling down a hot house.Strongly recommend this Geottls company.
Ron Sloan
19:54 16 Sep 21
Matt was very professional in replacing our RO system.I appreciate his work.I highly recommend him and your company. You’ve taken care of my family with our heating, air conditioning, water heater, and water filter system.
Patsy Zellner
19:18 15 Sep 21
Kelly and Greg came when my fan quit. They were very nice and quickly fixed my fan so my AC could work. Thank you both for the excellent service.
Rani Wise
18:09 15 Sep 21
I called another HVAC repair service who couldn’t take us until next week after our HVAC stopped working. They actually recommended we call Goettls because they said they have a big fleet and most likely can help us with our particular unit. They answered the phone immediately and got us on the schedule sooner than others could take us. We got a specific time they would come (not a window), and a text with the technician name and photo. We could even track when he would exactly arrive. Greg our technician was awesome. He took the time to show us what was wrong so we could diagnose it in the future. He then fixed the unit and it was up and running in under an hour. Great, great value and service. Will definitely use again.
Patty Sauer
00:39 15 Sep 21
They were terrific! Nice and very thorough.
Roberta Caswell
18:55 14 Sep 21
Ben right away made me feel comfortable in my own home. He was very professional & knew what he was doing. He found the problem immediately & went to work fixing it. In a very short time he had us back in business & our home was cool again in no time. Thanks Ben, good job!!!
Glen Stillings
21:11 11 Sep 21
Matt Barnett came to our house, which we recently purchased, to cap and plug some propane piping. He was very prompt within the time frame we were given, was so friendly and cheerful, was very knowledgeable about what he was doing, advised us on some things, checked everything under the house, and was just generally pleasant to have around. He also told us more of what Goettle's does with HVAC services. Since we have never had an HVAC before, we were grateful for this information to use in the future. We are grateful that Goettle's sent Matt to us, and we would be very pleased to have him do more work for us anytime.
Dolly Jimenez
03:49 11 Sep 21
Ben was good & efficient. Fixed us up while the part gets ordered & replaced. When I called they came out within the hour & given these times they managed to fit us in. Greatly appreciated!!
Nancy Bonn
20:40 09 Sep 21
Goettls is a great company to work with. Kelly, the service technician, does meticulous work. He arrived on time, the company has excellent communication, and is totally professional. The pricing seems good, but thankfully, I don't need A/C repair often, so don't really know about pricing. I would absolutely do business with Goettls again. Highly recommended.
wilna moen
19:11 09 Sep 21
Sedona Ed
04:49 09 Sep 21
Matt showed up early, was very professional, introduced himself and began his work. Took just 10 mins to find the problem, another 10-15 to fix it. He explained everything to my satisfaction and that was that.
Dorothy Lewis
22:12 08 Sep 21
The crew was great. Got here on time. Explained the process. Breath of fresh air. Hire these folks. They are great!!!!
DebraM
17:22 07 Sep 21
The technician was friendly, helpful, and knowledgeable.
Robert Kirkpattrick
17:02 07 Sep 21
G BERT
14:21 07 Sep 21
Derick, was very knowledgeable, professional, and performed the work on time and on budget. Derick is just the kind of plumber you hope to find. Highly recommended!
Tim G
13:41 04 Sep 21
Greg did an awesome job. showed up on time, explained what was going on with the system and effected the repair. Highly recommend.
Carla Greeneltch
22:55 03 Sep 21
Kelly was very professional, courteousness and explained everything he did. I highly recommend this company
Julie Murie
23:16 02 Sep 21
James, our technician, was very personable, knowledgable, and helpful. He properly diagnosed our HVAC problem after it was misdiagnosed by a previous Goettl's technician. Our issue could not be repaired during this visit and we require a new air conditioner. James provided us with a way to stay comfortable during very hot weather while we wait for our new A/C unit to be delivered and installed. His concern for our comfort and willingness to help is very much appreciated and is an example of exemplary customer service. This rating for the business would have been 5 stars, instead of four, had the first technician properly investigated and diagnosed the problem. James gets 5 stars for his response.After a long delay in receiving a new A/C unit from the manufacturer, our new system was installed Sept. 2nd. The install team arrived on time, were friendly and professional, performed the installation to our satisfaction, instructed us in the use of the thermostat, and cleaned up after the installation was complete. Overall, we are very pleased with today's experience.
Mike Parsons
22:17 02 Sep 21
Sharry Cox
17:58 02 Sep 21
Pedro came out to do the work. Very nice young man, Professional, efficient, knowledgeable and would highly recommend him. He helped to hook up a whole house generator and made sure there were no other gas fed appliances that needed to be serviced prior to leaving.
Tom Kretz
16:54 01 Sep 21
Braulio did a excellent job, I’m impressed how knowledgeable he is in his profession and installed surge protectors for our units. Thank You Braulio!
Bob Ritchey
18:19 28 Aug 21
Rodents had nibbled through our exposed wiring on our outside compressor. Greg from Goettle's showed up 2 hrs early (he called first) and had it repaired in no time along with preventative measures for the problem. He was quite knowledgeable and clearly explained further measures we could do ourselves. Greg & Goettles made for a nice enough experience.
Richard Sherman
17:37 27 Aug 21
Greg is a great serviceman. Knowledgeable, easy to communicate with, to our knowledge does great work. System seems to be running well. Also very neat. Overall 👍👍
Captain Morgan
21:24 26 Aug 21
Jeri Baker
23:06 25 Aug 21
Very impressed with our crew. We will recommend them to our neighbors. 👍👍👍
Kriste Bruen
16:52 25 Aug 21
Robert Fromm
19:20 24 Aug 21
Had quick availability and arrived exactly as promised. The technician was courteous and quickly diagnosed our problem and got things fixed. Will definitely use them in the future.
R. B.
18:37 24 Aug 21
Michele Carullo
19:22 23 Aug 21
Requested estimate for water heater replacement. Matt came as arranged by appointment. Discussed replacement, options, time and overview of work required. Professional and understandable. What I would hope a representative of a reputable company would provide. Completed install on day and on time. Clean,neat, professional,well trained and willing to explain and instruct about new water heater. Matt was an appreciated technician.
Me First
23:18 21 Aug 21
Beardseii beard
18:08 20 Aug 21
Linda Weller
18:55 19 Aug 21
Perry Huyck
22:07 17 Aug 21
Everything was very good. Installers did everything expected and then some.
Josh Mitchell
20:26 17 Aug 21
Eddiecherv
18:03 17 Aug 21
James arrived on time to do the maintenance checks. He was very professional and went through his checks and asked me if I had any questions or problems with my system.He explained everything that he did and I was quite happy with his work.I signed up for another year of service since all the technicians have been excellent
Tiffany Frankovich
17:24 17 Aug 21
Miriam Carlson-Maier
16:33 17 Aug 21
Paul Symmonds
20:07 16 Aug 21
Good response time. Friendly and professional service. Definitely would use them again ( though I hope not to have to).
Linda Lombardo
19:25 16 Aug 21
Greg came out within hours of my call for leak detection. He identified the problem with our AC drain line and suggested an economical solution to keep the problem from reoccurring. Great guy, great service. Thanks!
Elvis Johnson
13:09 16 Aug 21
Horrible!
TARDA ORG
00:04 16 Aug 21
Erika Raute
20:55 13 Aug 21
Jo Mejia
17:24 13 Aug 21
Kelly was out twice, once for diagnostics and once.to install parts. He was awesome, couldn't have been any better!
Chris Taylor
21:39 12 Aug 21
Linda Gaugler
18:56 12 Aug 21
The AC in my new house was not working properly, but Ben worked on it and provided lots of information on how to better care for it, etc. Ben was professional, knowledgable and helpful.
Catherine Gosenson
21:35 11 Aug 21
Adrian was our technician. He was friendly and very well informed. He suggested a couple of items that would benefit us and came back and installed them and answered our questions clearly and easily. We would love him to be our technician every time we need maintenance.
Barbara Connolly
21:26 11 Aug 21
Kelly Lyles was here today to troubleshoot a problem with our AC unit. He was able to quickly diagnose the problem. He made the necessary repairs and took extra time to make sure everything was in order before he left. Kelly is a super nice guy with extensive knowledge and expertise. We'd be lucky to have him on another service call!
LINDA Key
19:39 11 Aug 21
Excellent. Greg is great.
Sandee Gualtier
16:43 11 Aug 21
GARRY HASKELL
22:52 10 Aug 21
Our Goettl’s team was professional, courteous, worked well together, got the job done in the allotted time. Very impressed. Would highly recommend this team,
Arthur Baird
18:58 10 Aug 21
Everett Garnick
00:28 10 Aug 21
Installed new water heater. Gave lots of good tips while working. Very responsive. Also very professional.
Eric Christianson
23:02 09 Aug 21
Reasonably priced, quality equipment and proffessional staff that was friendly and focused on getting the job done quickly and correctly.
Tommy Nester
22:36 08 Aug 21
Gregg arrived in the specified time, he explained what he was going to do. He located the problem, explained how he would do the repair, the breakdown of the cost for the repair. Gregg then made the repair. Total time on scene was less than anticipated. He then sent me a copy of the invoice and receipt for the payment. Gregg has been to my house for maintenance or repair over the years and is always a Professional in appearance, attitude, and craftsmanship.
Steve Chandler
14:15 08 Aug 21
Gilbert Hernandez
14:22 07 Aug 21
Braulio responded for an after hours service call to repair a blower motor in the attic that had gone bad. He got the job done and now have AC again on a hot Arizona August. Braulio was very professional, friendly, and in great spirits for having to spend a couple hours in the attic, a very unbearable and hot environment. Thank you again, myself and my family are very grateful.
Diane Blakely
22:13 05 Aug 21
Ad Sen
21:17 05 Aug 21
Excellent and Matt was friendly and explained in details on the issue. Thanks for stopping by.
Rhonda Cool
21:13 05 Aug 21
Adrian was on time & did an awesome job. He found the coil leak right away, will get a replacement ordered. He was very personable & knowledgeable. I would definitely recommend him and will use them again. For the coil replacement, Greg came out and worked three hours on the replacement. Before he left, he made sure everything was in good working order and no more coolant was needed. He did an excellent job. They are definitely the go to company for any air conditioning or heating needs.
Need HVAC Maintenance or Service?
Contact the experts at Goettl's High Desert Mechanical.
Call us at (928) 567-2200!