Reviews


Gas Furnace Repair in Cottonwood, AZ, 86326

“Kelly was fantastic! Friendly and professional. Highly recommend!”
- Stephanie T.

Plumbing Replacement in Cottonwood, AZ, 86326

“Pedro Rodriguez ROCKS. Did a great job replacing my PRV. Very professional, finished in a timely manner. Would reccomend to all.”

- Art L.

Water Heater Replacement in Prescott, AZ, 86301

“Awoke to a garage awash thanks to old water heater busting. Used the chat function around 7:30 AM. Had new one up and going before supper time. Tech Derick fast, friendly, and efficient.”

- Joe M.

Air Conditioner Repair in Camp Verde, AZ, 86322

“Goettl has the best group of service individuals in the Verde Valley. Always going above and beyond what would be expected!
I would never call another company.
Thank you Goettl !!”

- Steve P.

Air Conditioner Repair in Prescott Valley, AZ, 86314

“We don't own our property, it took 3 years to get the right Service Tech to fix our air flow problem in two of our back bedrooms. Your Service Tech Ben Baca listened to me and resolved the problem. So far so good!! Thank you Ben”

- Debra W.

Great service. Very thorough and professional

- Robert White

I was very satisfied with the service that Greg gave

- John enos

excellent service

- Dennis Skelton

++

- Jay McGinn & Barbara Uren

Justin was very efficient and police. he did a great job

- Debbie Deloof
1 2 3 60

Diane Dunn
Diane Dunn
17:45 29 Nov 21
Speedy and efficient! Will use them for regular maintenance.
Barbara Guardenier
Barbara Guardenier
00:06 25 Nov 21
The service technician was knowledgeable, professional and kind.
Tom Lampi
Tom Lampi
21:47 24 Nov 21
Great job very professional.
William Guth
William Guth
20:08 24 Nov 21
Bridgitte Krupke
Bridgitte Krupke
15:52 24 Nov 21
Fernando was very nice, efficient and on time. Thank you!
lisa stratford
lisa stratford
21:36 22 Nov 21
Nick Stupey
Nick Stupey
20:45 22 Nov 21
Josh was prompt. He had good communication, was courteous and knowledgeable. He was expedient and thorough. Did a good job without routine maintenance in switching over from cooling to heating. Thank you
Charles Griffin
Charles Griffin
14:02 20 Nov 21
Janet Scribner
Janet Scribner
00:09 20 Nov 21
Chris was fantastic! On time, professional, courteous. He replaced some pipes underneath my kitchen sink. Found a way to save some money! We'll definitely use again in the future. Very satisfied with the service!
Gretchen Maynard
Gretchen Maynard
18:29 19 Nov 21
Fernando was extremely knowledgeable and professional. I really appreciated his explanations on my particular system—thing I never knew about!!!
James Beck
James Beck
15:39 18 Nov 21
Carol Fulghum
Carol Fulghum
02:51 18 Nov 21
Jim Masters
Jim Masters
23:57 17 Nov 21
Cynthia Correll
Cynthia Correll
21:14 17 Nov 21
Excellent service and very professional. First time I’ve had an installation review by another person. Very well done.
Kathy Wege
Kathy Wege
19:29 17 Nov 21
Greg was on time, answered all of our questions and checked our systems in a timely and professional manner.
Gabrielle Vaughn
Gabrielle Vaughn
16:51 17 Nov 21
Goettl’s is an exceptional company, and Ben Bacca is one of their great employees. Very glad we signed on with this company!
Ralph Burk
Ralph Burk
13:52 17 Nov 21
Bought a new Lennox AC/Furnace unit through Costco and Costco had partnered up with Goettl High Desert Mechanical. The whole process ran very well. Everyone showed up when/as scheduled, equipment installed promptly and with very nice workmanship. All the details, like building permits were secured, and there was a ton of communication from the office keeping me advised every step of the way. All the level of service helped convince me to proceed with buying a 2nd unit for my other home. I'll be all set now for the next 20+ years.
Karen Heuman
Karen Heuman
12:52 17 Nov 21
Tech was on time for the Quality Control visit about a week after the installation of two Lennox units. He was professional & polite. He was watchful of where he placed his ladder in order to gain access to the roof. He even removed the yellow Energy Star sticker from one unit at my request.For the install, the techs were early (which is good since I have a metal roof). The crane operator was also on time to lift 2 roof top units & remove the old ones. Nothing was hit, no plants damaged, All was great! Units working well & so much quieter than my old 16+ years-old units.
Shea Edwards
Shea Edwards
01:35 17 Nov 21
Kelly was a friendly informative technician that explained everything that he did and assured me things would be soon fixed! Great company with a great team member!
Lilli Casillas
Lilli Casillas
23:32 16 Nov 21
Kelly was very professional, communication was great and he was friendly. I was happy with his service. 👍🏼
Kevin McDermott
Kevin McDermott
20:29 16 Nov 21
Fernando called to see if he could come earlier than the appointment. Sent me a text with photo of himself , so I could recognize him. Explained everything he would do. Finished with everything he did photos included. Outstanding service.
catherine janik
catherine janik
19:53 16 Nov 21
They came in and performed annual maintenance on my furnace. Very professional, and respectful. They explained everything thoroughly
Geralyn Aragon
Geralyn Aragon
18:14 16 Nov 21
We had black bugs coming from our drain. He thoroughly investigated and told us some options. Very pleased with Derricks work and professionalism.
Dorothy Richman
Dorothy Richman
17:09 15 Nov 21
The service was excellent
Lynn Parker
Lynn Parker
17:31 12 Nov 21
We always ask for Greg because of his professionalism in coming to our home. His demeanor puts us at ease, we know that we can trust him and count on him to diagnose and fix the issues with our mini split unit.
Vicki Hill
Vicki Hill
02:10 12 Nov 21
This is the second time I used Goettl. Fantastic both times. This time Josh gave us outstanding service on HVAC maintenance and a great attitude when answering our many questions. I highly recommend them!
PAULA CUNNINGHAM
PAULA CUNNINGHAM
22:08 11 Nov 21
My furnace and water heater wouldn’t kick on and after calling for service, Ben came out the very next day. Very quickly he realized the gas was turned off and then back on while the city painted my gas meter. In doing so, everything gas related wouldn’t start back up again without resetting the system. Ben so kindly showed me how to do it. Very happy it was an easy fix!! Will definitely use your services again, thank you
Jeri Baker
Jeri Baker
20:57 11 Nov 21
Very impressed with our crew. We will recommend them to our neighbors. 👍👍👍
Tanner Pritchard
Tanner Pritchard
22:01 10 Nov 21
Paola Molina
Paola Molina
21:40 10 Nov 21
Michael Round
Michael Round
16:37 10 Nov 21
Matt installed a whole house filter and softener and a pressure regulator after discovering our pressure was too high. He was very knowledgeable and professional. I will be calling them to install a RO as well.
Ray Desylvester
Ray Desylvester
04:21 10 Nov 21
I'm very satisfied with the 6 month check up conducted by Greg. He's professional, and knowledgeable. He also answered my questions which gave insight about heating and cooling my home. Thanks.Ray DeSylvester
Joanna Roulette
Joanna Roulette
03:38 10 Nov 21
Braulio was the technician from Goettls High Desert Mechanical that came to my house to diagnose why my heater wasn't working. Prior to Braulio's arrival to my house I received a text informing me he was on his way and it provided a picture of him as well. I really like this added security measure that Goettls provides. Braulio arrived on time for the scheduled appointment and went right to work examining my heater. He discovered that the limit switch was bad and needed to be replaced. During his time in my home Braulio was courteous and professional and performed the necessary repairs with efficiency. He got my heater working again within about 40 minutes after he arrived at my house. I didn't go into shock when he provided me with the repair bill and it seemed to be a reasonable price. I would recommend Goettls High Desert Mechanical to anyone in need of heating or air conditioning services as well as plumbing services. My brother had hired Goettls to do some plumbing repairs at his mobile home in the past and he was very happy with their services so that's why I hired them to repair my heater. Goettls will be the business I will call when I am in need of any of their services.
Robert Marriott
Robert Marriott
16:50 09 Nov 21
Excellent. Josh is professional and personable.
Gerard van Belle
Gerard van Belle
15:29 09 Nov 21
Had Matt from Goettls do a furnace tune-up. Was on time, polite, did good work. Will definitely work with them again.
Curtis Curtis
Curtis Curtis
20:43 08 Nov 21
I have used the services of Goettls for the last 14 years. Kelly Lyles was my service technician today. He texted me that he was on his way and arrived on time. In my 14 years with Goettls, Kelly is the most professional service technician that has worked on my furnace.Kelly downloads pictures of my furnace and documents all the pertinent information. This information stays with your account and is available for Kelly to see next year. Kelly Lyles is the best.
Michelle Osborne
Michelle Osborne
19:47 08 Nov 21
Installed whole house filter and new thankless water heater. At the end of the day he took off with my dolly. I've called 3 times only to get a dispatcher , who said she would get ahold of him.. I Can't get ahold of Derick Fringer who did the work. His mail box is full. Going on 3 weeks. Don't use them.
Rafail Sarabia
Rafail Sarabia
15:59 08 Nov 21
Ben was nice and he quickly completed his job. Plus he answered all my questions. The only down side was that the email they sent yesterday said that he would be here between 07:00 and 8:00 am. But he didn’t arrive till 8:15.
Humberto Reyes
Humberto Reyes
06:28 06 Nov 21
dione cozens
dione cozens
00:52 06 Nov 21
Carl was very thorough and professional. Thanks!
Eric
Eric
18:38 04 Nov 21
Pedro has been out for two separate issues and been awesome at diagnosing and repairing both.
Bean Construction
Bean Construction
00:51 04 Nov 21
Unbelievable service and expertise. Been in business over 41 years in construction myself and Ben Baca is and employee that's hard to find. And Goettls HDM is what most of us in the construction business aspire to be. Honest and trustworthy and damned good at their job. Thank you so much Ben and Goettls.
Lisa Emmons
Lisa Emmons
19:07 03 Nov 21
The Best customer service very knowledgeable and friendly. Highly recommend Goettls the Best workers..
JK Storms
JK Storms
03:27 03 Nov 21
Kelly did a great job.
William Deak
William Deak
20:16 01 Nov 21
Excellent service.
Barbara Nelson
Barbara Nelson
20:21 31 Oct 21
Josh is very professional, courteous and thorough.
DSprague
DSprague
15:23 31 Oct 21
Kelly was prompt and very thorough ensuring our HVAC was working properly and all connections were still in tact. He was very pleasant and respectful and showed us all the pictures of our system. You have a valued employee you don't see every day who truly enjoys his job.
Melissa Gates
Melissa Gates
23:24 30 Oct 21
As always, they do a good job and we've never had a problem with them. Fair price, too.
John Zdanis
John Zdanis
23:59 29 Oct 21
Tyler Greiner
Tyler Greiner
23:18 28 Oct 21
Kelly (tech) on time, very thorough, very friendly. Always takes time to answer questions.
The Wanderer
The Wanderer
22:55 27 Oct 21
Tech was friendly and professional. He did a thorough exam of HVAC system and gave a detailed report. Disappointed that he asked if we had carbon monoxide detectors and didn’t even realize that the devices installed were combo smoke/carbon monoxide detectors. Though no fault of the tech I had difficulty understanding his accent due to my hearing loss.
Tom Bay
Tom Bay
21:57 27 Oct 21
Easy to schedule service online, good communication before and after service. Josh completed his work quickly and efficiently. Will use for any future HVAC needs.
Donna Mammenga
Donna Mammenga
17:55 27 Oct 21
Dennis Tate
Dennis Tate
18:04 25 Oct 21
Derek is always professional and did a great job for me. Thanks Derek
Kenny Mollohan
Kenny Mollohan
16:07 25 Oct 21
Paul S
Paul S
19:16 23 Oct 21
My tech Kelly Lyles was excellent. He explained all the test he had conducted with me.
James Laake
James Laake
15:17 23 Oct 21
Ben the service tech was outstanding. He correctly diagnosed the problem. He explained the problem clearly to us that another tech from another company had diagnosed incorrectly. Ben made the repairs and saved us alot of money. Goettls has become our HVAC company of choice.
Sabra Sanzotta
Sabra Sanzotta
21:21 22 Oct 21
They repaired the sewage ejector pump associated with my toilet. The second tech, Derick, they sent out was very knowledgeable and professional. The first tech, Matt, less so. Otherwise I would have given 5 stars
Randy Walters
Randy Walters
19:56 22 Oct 21
Rich Palmeri
Rich Palmeri
16:43 22 Oct 21
Greg was very good and courteous.
Lois Wells
Lois Wells
15:23 21 Oct 21
Not only do we get excellent service, every technician is very friendly and professional.
Rachel Cole
Rachel Cole
12:28 21 Oct 21
Josh is knowledgeable and proficient at his job and is very personable.
Chris Pope
Chris Pope
12:22 21 Oct 21
David Singer
David Singer
00:25 21 Oct 21
Mr. Lazalde is very polite, thorough and professional. He checked all components of the furnace and determined the problem area. He should be considered a valued employee.
Stephanie Timonen
Stephanie Timonen
21:48 20 Oct 21
Kelly was extremely friendly, professional, and knowledgeable. Highly recommend!
Brett Martin
Brett Martin
20:54 20 Oct 21
Pedro was amazing! We had a very small crawl space under our 100 year old house and he faced it with courage! He got under the house, found the leak and repaired it with new flex pipe. He was efficient, professional and would recommend him highly. Had a great attitude.
Joann Miller
Joann Miller
23:40 19 Oct 21
Chris came on Monday to do routine maintenance on water softener, hot water heater, reverse osmosis and house filtration system. He was very through and explained everything to me as these systems are still new to me. Cleaned up the area after completing his maintenance too. Good job Chris
Tom Phillips
Tom Phillips
22:17 19 Oct 21
Greg, is credit to your organization. He is polite and has excellent customer service skills. Thank you for sending him each time!!!
Shirley Scott
Shirley Scott
21:06 19 Oct 21
Derrick is very professional and he explained a lot about our osmosis system. He came out on a service call because our system was running all night. We thought. Derrick explained that what we heard was that the system was doing what it was supposed to do. I am glad he came out. Even though it was okay. Thank you Derrick for your explanation. You are a very nice Gentleman and patient with people like me who doesn't know these plumbing issues.
William Meschan
William Meschan
19:07 18 Oct 21
Pedro repaired a leak in our shower. He worked hard to remove a broken piece of pipe, avoiding a possible need to break the tile or cut into the wall. We appreciate his professionalism and expertise.
Cindy Bartels
Cindy Bartels
19:21 15 Oct 21
Claudia Runnells
Claudia Runnells
21:43 14 Oct 21
Anita German
Anita German
18:48 14 Oct 21
BE Jackson
BE Jackson
23:03 13 Oct 21
He has been courteous both times. He remembered that we just recently had our carpets cleaned, so he tiptoed about... we felt confident that he knew what he was talking about.
Mara
Mara
17:41 13 Oct 21
Diane Scott
Diane Scott
01:04 13 Oct 21
Larry Duncan
Larry Duncan
00:58 13 Oct 21
Kelly arrived on time for a scheduled maintenance, was friendly, courteous and professional. The previous day I had switched over to heat for the first time with this system as it was installed this past April and performed flawlessly throughout the hot summer, in the heat mode it didn’t appear to operate correctly so I turned it off. My plan was to call Goettl with my issue and they called me first to say it was time for my 6 month check up.and that was a pleasant surprise. I explained to Kelly my issue and he discover a mis wire at the thermostat, corrected it, anchored the thermostat to wall, system now working as designed. I am thoroughly pleased with Kelly’s performance and concern for my satisfaction, I highly recommend Kelly and Goettl for their service.
Mike Grannis
Mike Grannis
22:36 12 Oct 21
Brent Crissinger
Brent Crissinger
20:08 12 Oct 21
Anne Bartow
Anne Bartow
21:55 11 Oct 21
They fixed water heater issues that I had, and were timely, half of what another company wanted to charge me, professional, knew what they were doing, had an experienced technician come out, I was very impressed.
Dianne Hodges
Dianne Hodges
17:03 11 Oct 21
Pedro excellent. Did a great job for us. we always ask for him to do the job.
Mila Corder
Mila Corder
00:08 09 Oct 21
Omg what a life saver Braulio was. He was super nice. Explained everything about my repair. Got my unit up and running. Will definitely work and ask for him again. Best service I've ever had any any state I've lived in. Thank you Braulio
Shadrach Miller
Shadrach Miller
20:19 08 Oct 21
Josh was outstanding
Ralph Gould
Ralph Gould
18:03 08 Oct 21
John Probe
John Probe
00:28 07 Oct 21
Outstanding service. Ben was very knowledgeable, polite, as well as friendly and efficient!
steve estes
steve estes
00:03 06 Oct 21
Dorothy A. Raheb
Dorothy A. Raheb
02:42 05 Oct 21
Derick came out to repair a leaking toilet. He was very knowledgeable, polite, and efficient, and we enjoyed his personality. Derick is an asset to GOETTL!
Marcy Neves
Marcy Neves
17:53 04 Oct 21
Excellent and Ben was professional!
Thom Brumm
Thom Brumm
01:56 04 Oct 21
Rose Gardner
Rose Gardner
22:06 02 Oct 21
Aaron Schwarder
Aaron Schwarder
15:32 01 Oct 21
I am a general contractor and use them for plumbing and HVAC in new construction and renovations. They have a good team to work with.
Lucy Parrish
Lucy Parrish
19:29 30 Sep 21
Service tech was extremely polite and helpful.
Diane Nichols
Diane Nichols
17:26 30 Sep 21
Very pleased with the service and equipment. Installers were very polite.Only complaint is that their trucks dropped oil on our paver driveway which we had asked them to be careful with before parking there. Working on getting it cleaned up.
Mikey Smiles
Mikey Smiles
14:35 30 Sep 21
Just bought a new home, and was a little overwhelmed with heating, plumbing, and AC maintenance. Matt arrived at my home 2x to assist and advise. Even went above and beyond his call of duty. I will be using Goettls for all my HVAC needs. Great customer service, quick estimates, all with confirmation emails and text updates so I’m never left in the dark.
Kyle Lemons
Kyle Lemons
21:46 29 Sep 21
Cindy Neels
Cindy Neels
19:12 29 Sep 21
Greg was knowledgeable and efficient today. He did an annual tune up and answered all my questions.
Scott Cramer
Scott Cramer
17:47 29 Sep 21
Robert Suminski
Robert Suminski
16:10 29 Sep 21
Goettls is very high quality provider of Lennox and other gas-pack manufacturers. The team that installed our equipment, team 3, are very professional, knowledgeable and able to effectively communicate with the customer about the products that were installed. They are the reason for the 5 star rating. Effective Customer communications, however does not extend to the office site. Getting info from the sales and office crew was like pulling your own teeth. Ambiguous answers, if you ever got an answer at all, and an inablility to be pro-active in informing the customer of the progress of their order reigns in the admin area. Thankfully, some were able to answer our questions - Thank you to the two ladies who let us know our install date and the arrival time of the crew. Goettls has the best equipment around and the best teams to install it. However, Note to Sales and Admin---PLEASE keep your customer informed. I think that this is the only thing that needs improvement. Thank you Team 3 for your professionalism.
bob laney
bob laney
23:55 28 Sep 21
Derrick did a great and professional job. Would gladly use again
Sharon Paddie
Sharon Paddie
21:37 28 Sep 21
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