Reviews


Great service. Very thorough and professional
- Robert White

I was very satisfied with the service that Greg gave

- John enos

excellent service

- Dennis Skelton

++

- Jay McGinn & Barbara Uren

Justin was very efficient and police. he did a great job

- Debbie Deloof

I filled out this review last week. Ben was very
Pleasant ,Professional and very thorough. He is a great representative of your company.

- Melody Schwefer

Arrived when scheduled, clean, well dressed, communicated clearly, through and efficient

- Larry Hinkle

Professional service with good recommendations

- David Allardice

Justin was on time and very professional.

- Priscilla Mills

Great job. Very efficient.

- Rich Nelson
1 2 3 60

Jessica Williamson
Jessica Williamson
14:05 30 Jul 21
I called Goettls about a leak that was causing paneling to buckle in my den and causing exterior damage along the slab. Pedro Rodriguez was thorough and even went up on the roof to see if it was a leak from there. Even though he had done a test that indicated there wasn't a leak, he carefully examined the exterior damage and noticed a bit of water. When he looked inside the wall in the den adjacent to a hose bib he found a small leak and a significant amount of water. He said the leak was so small it didn't show up on the test. I was very impressed with the service I received and will definitely use them again.
Sue Crowder Kissel
Sue Crowder Kissel
22:56 29 Jul 21
The crew was very good and cleaned the job site when through
Jenny Reynolds
Jenny Reynolds
22:19 29 Jul 21
Tim Fuller
Tim Fuller
20:43 28 Jul 21
I was in a real bind. I needed to get my AC fixed right away was the problem fairly complicated. The service department and Greg made every effort to make sure my problem was fixed quickly and properly. Their concern for my problem and their concern to get it do right was spectacular.
Carol Flinner
Carol Flinner
20:04 28 Jul 21
Kelly, did u change filter
Barry Bagnato
Barry Bagnato
18:30 28 Jul 21
Carmella Cattolico
Carmella Cattolico
17:15 28 Jul 21
Great service... Matthew, was very professional and he paid attention to the smallest detail, which means the world to me. Highly recommended!
Ellen Polyi
Ellen Polyi
16:01 28 Jul 21
The technician was on time, very knowledgeable, friendly and professional.
Ron Sloan
Ron Sloan
01:16 28 Jul 21
The 4 men crew were very professional. Very happy with our new installation.. They also installed a new water heater and RO System for us 2 years ago. Would highly recommend Goettl’s
Julie Murie
Julie Murie
23:12 27 Jul 21
James, our technician, was very personable, knowledgable, and helpful. He properly diagnosed our HVAC problem after it was misdiagnosed by a previous technician. Our issue could not be repaired during this visit and we require a new air conditioner. James provided us with a way to stay comfortable during very hot weather while we wait for our new A/C unit to be delivered and installed. His concern for our comfort and willingness to help is very much appreciated and is an example of exemplary customer service. This rating for the business would have been 5 stars, instead of four, had the first technician properly investigated and diagnosed the problem. James gets 5 stars for his response.
Carl Orband
Carl Orband
22:04 27 Jul 21
Adrian did a superb job of checking out our AC unit. We experienced a few outages while we were out of town. Called the emergency on call person and received an appt shortly after we returned home.
Doug Martindale
Doug Martindale
18:54 27 Jul 21
Great Plumbing Service guy...Ask for Matt
Lee Nydell
Lee Nydell
16:57 27 Jul 21
These guys are top notch and very professional. Highly recommended!!
weston barrett
weston barrett
23:08 26 Jul 21
akwideglide `
akwideglide `
17:17 26 Jul 21
Our technician, Ben, did a great job of assessing our problem and giving us some options. He did an adjustment to the air flow and there was an immediate and noticeable improvement. He did a great job, was courteous and professional. Highly recommend.
Paula Smith
Paula Smith
19:22 24 Jul 21
Caulked around new unit to correct leak.
cheryl haun
cheryl haun
20:03 23 Jul 21
Matt is an amazing representative and brings with him integrity, professionalism and a kind heart. Thank you Matt!!
Joseph Dickey
Joseph Dickey
19:59 23 Jul 21
Kelly was very knowledgeable and helpful!
Michele Carullo
Michele Carullo
19:32 23 Jul 21
Requested estimate for water heater replacement. Matt came as arranged by appointment. Discussed replacement, options, time and overview of work required. Professional and understandable. What I would hope a representative of a reputable company would provide.
Tim Johnson
Tim Johnson
18:45 22 Jul 21
Diane Dunn
Diane Dunn
23:52 21 Jul 21
Speedy and efficient! Will use them for regular maintenance.
Richard Murie
Richard Murie
23:07 21 Jul 21
Adrian was polite, and took the time to explain exactly what was needed.
Sam Masters
Sam Masters
20:36 21 Jul 21
The Goettl’s technician Adrain arrived exactly on time.He performed a diagnostic inspection on my roof mounted, hail damaged, HVAC unit.At my request, he also discussed the pros and cons of adding a humidifier system to my HVAC unit.Adrain was fast, efficient and direct - what more could a homeowner want?Sam Masters21 JUL 2021
John Pizzuto
John Pizzuto
19:16 21 Jul 21
Cynthia Correll
Cynthia Correll
18:41 21 Jul 21
Excellent service and very professional. First time I’ve had an installation review by another person. Very well done.
C Marino
C Marino
18:09 21 Jul 21
The guys did a great job, were very courteous and kept us in the loop on all the work they did.
june bridge
june bridge
17:25 21 Jul 21
Johnny Jimenez
Johnny Jimenez
17:09 21 Jul 21
You guys were on top on things,on time,great service thank you. I want to thank Lora or Lori she was awesome and on top of things.i will recommend to anyone .thanks again. Johnny Jimenez
Wendi Hiltwein
Wendi Hiltwein
23:04 20 Jul 21
They originally installed our HVAC system. Anytime I call for a repair or concern they are very responsive and professional.
Roscoe & Lora Owsley
Roscoe & Lora Owsley
18:59 19 Jul 21
Renet Tyree
Renet Tyree
16:59 19 Jul 21
Great service!
Samarah Grace
Samarah Grace
15:38 19 Jul 21
Jay was a lifesaver. He came on a Saturday and diagnosed the orange water and plugged plumbing as failed water softener. He went to each and flushed line and got all working again. No more using buckets to flush toilet. Professional competent and highly qualified. I recommend!
Doug Sullivan
Doug Sullivan
19:48 16 Jul 21
Replaced hot water heater between guests in a vacation rental. Couldn't be happier with the service. Pedro was the technician.
Marty Coffey
Marty Coffey
20:32 15 Jul 21
Adrian 5 star service!
Ed Gee
Ed Gee
00:03 15 Jul 21
Professional, on time, informative. I look forward to having them install my replacement ac.
Denise Yohn
Denise Yohn
17:04 14 Jul 21
Braulio was very professional and explained everything in detail for me. He was prompt and spent a lot of time measuring air flow from all the registers.
Durell Duran
Durell Duran
00:41 14 Jul 21
We were very impressed with Ben. He's very professional and explained everything so we could understand what repairs he completed and what we need to get repaired in the future. Very honest, punctual, with a positive attitude! Happy to have him as our AC guy!
Mary Ann Pennella
Mary Ann Pennella
00:32 14 Jul 21
Jared Lagemann
Jared Lagemann
20:20 13 Jul 21
Matt was awesome ! On time great work and knowledge of my plumbing issueVery pleasant and will defiantly use again!
Susan Slowes
Susan Slowes
17:28 13 Jul 21
Adrian is extremely professional and courteous. He’s also very knowledgeable and answers all your questions in terms that everyone can comprehend.
Karen Castillo
Karen Castillo
13:35 13 Jul 21
Pedro did an excellent job in explaining and dealing with unexpected plumbing issues in a shower installation. He was very polite and helpful.
Doomsick (Doomsick)
Doomsick (Doomsick)
05:41 13 Jul 21
Quick and efficient
Diane Gilliam
Diane Gilliam
02:27 13 Jul 21
Greg, the service tech, was great. Very personable, knowledgeable and professional. After completing a thorough check of my system, Greg identified issues that needed immediate attention and quickly competed the repairs. I will definitely use their services again.
LINDA Key
LINDA Key
20:31 12 Jul 21
Excellent. Greg is great.
Richard Pollnow
Richard Pollnow
19:38 12 Jul 21
Greg was very personableVery professional and explained everything wellHighly recommend this person
old outlaw
old outlaw
16:55 10 Jul 21
Andres Rivas
Andres Rivas
19:22 09 Jul 21
Janet Sutcliffe
Janet Sutcliffe
17:33 08 Jul 21
Vern Surber
Vern Surber
23:52 07 Jul 21
William Guth
William Guth
23:18 07 Jul 21
Rhonda Cool
Rhonda Cool
03:25 07 Jul 21
Adrian was on time & did an awesome job. He found the coil leak right away, will get a replacement ordered right away. He was very personable & knowledgeable. I would definitely recommend him and will use them again. They are definitely the go to company for any air conditioning or heating needs.
Pat Quinn
Pat Quinn
19:03 06 Jul 21
Adrian was very knowledgeable. He explained things very clearly, with different options to us. Was very accommodating considering it was 3 day weekend
Jenponygirl
Jenponygirl
08:57 03 Jul 21
Unfortunately my existing furnance was not compatible with the HVAC brand they carry. But I will absolutely use them in the future for other needs!Customer service, integrity, and honesty was outstanding!
Karen Kay
Karen Kay
22:44 02 Jul 21
Ben was very professional and knowledgeable. Loved how quick he was to understand the situation and correct it. Thank you!!!
Monica Wixted
Monica Wixted
20:57 02 Jul 21
Curt with a C
Curt with a C
18:39 02 Jul 21
I went to their office and set up an appointment for Saturday between 11 and one. They not only didn’t show up, they didn’t even call. So I called them and left a message with their answering service and also the cell phone number on one of the business cards. Still no response.Ended up calling another company and got good service. We are an older couple and it was during a heatwave.
Sylvia Koehler
Sylvia Koehler
18:17 02 Jul 21
Chuck Bruni
Chuck Bruni
13:19 02 Jul 21
These guys are great. Super knowledgeable and new system is working well!!
Mally Paquette
Mally Paquette
02:18 02 Jul 21
Braulio was terrific. Friendly and helpful. Knew everything about our system. Could not have asked for a better technician.
Linda L
Linda L
22:39 01 Jul 21
7/1/2021 - My technician Kelly Kyle was great! He arrived on time. He was fast and diligent at installing the new thermostat. He was kind and courteous, and took the time to teach me how to use the new thermostat.6/21/2021 - My technician, Matt Davis, was able to arrive early. He diagnosed the problem (the thermostat was not working properly) quickly, and ordered a new one to be replaced ASAP. Matt was kind, courteous, and didn't mind putting on "shooties" to keep my carpet clean!5/2015 - It was a true pleasure to work with Dustin from Goettl's High Desert Mechanical, Inc. There is so much they did for us. First, we have used them for several years as our maintenance contractor for our second home in Sedona. The heating system was a mess, and because we are not there full time, we need to have a company we can rely on. They remind us when our service is due, and they are flexible and work around our odd schedules.Second, several years ago, we contracted with a different company to replace the existing duct board with metal duct ... or so we thought. When we called in Goettl's to provide us with an air flow test, we were told that some of the duct board still existed, and that the metal duct that had been installed was not sealed properly. No wonder some parts of the house were hot while others were cold.Dustin presented us with options and discussed all the pros and cons with us in a professional and easy to understand manner.We chose to have the Aeroseal done, and to have Goettl's rerun all our duct work ... properly this time. In addition, we chose to replace the HVAC unit with a new, higher efficiency unit.Goettl's completed all the work in less than 1 week, and when we returned to the house, not only was the temperature even throughout the house, there was no mess for me to clean up!The result is exactly what we had hoped for. The temperature throughout the house is consistent, there is no more dust and dirt being blown through the house from leaking duct board, the new unit is quiet, we gained space in the utility closet, and we no longer need to change 3 filters every month!I highly recommend Goettl's. They are everything they say they are ... and more!
Kaz
Kaz
17:23 01 Jul 21
Kelly was an absolute professional, on time, got the job done within the estimated hour and my life was restored to air con heaven. Thank you!
Karen Sekayumptewa
Karen Sekayumptewa
20:22 30 Jun 21
Braulio Lazalde was awesome. He explained what was the problem, fixed it and we were cooling off in 10 minutes. Very professional and knowledgeable. I would use them again if needed. Thank you so much!
Jan Cacia
Jan Cacia
18:38 30 Jun 21
Our technician Greg was amazingly knowledgeable efficient polite and thorough. I would most certainly recommend Goettls for all your HVAC needs and DEFINITELY kudos to Greg for being a true professional and passionate about his work.
Jeff Chilton
Jeff Chilton
00:46 30 Jun 21
Very impressed with Derick. Very knowledgeable and professional. I haven't finished getting other estimates for the work I want done, but am probably going to have them do the work. Everyone else wants to charge $65 for an estimate... Goettls didn't charge for their estimate.Update: Derick finished installing my whole house water filter and brought my tankless heater installation up to code & mfg warranty requirements.Overall very happy.
elizabeth richter
elizabeth richter
23:03 29 Jun 21
John Frazier
John Frazier
21:30 29 Jun 21
Greg was very thorough checking our HVAC units before the cooling season begins. He carefully explained the process and any issues he found. He emailed a complete report of his findings. Great job!June 29Jake and Joseph did a great job installing a new HVAC unit. They made sure the ductwork matched the previous system and carefully routed the natural gas and power lines from the old location to the new. John F
Joe Donahue
Joe Donahue
01:16 29 Jun 21
Don Anderson
Don Anderson
21:00 28 Jun 21
The technician was prompt and he quickly got our air conditioning fixed which was a great relief. I appreciated the explanation of the repair, I will defiantly use their services again !
Cindy Foss
Cindy Foss
19:08 28 Jun 21
Ben was prompt, very helpful, checked my AC and did maintenance. He also installed a residential air cleaner in the system. 👍👏
Susan Hanson
Susan Hanson
04:33 26 Jun 21
Adrian was friendly, on time and very helpful dealing with a home warranty company. Goettl High Desert Mechanical was very responsive and accommodating.
Amy Bannick
Amy Bannick
00:12 26 Jun 21
Ben installed the iWave-R along with a new thermostat. He was super efficient, helpful, courteous, and friendly! Very happy with the service he provided me!
Eve Adams
Eve Adams
00:10 26 Jun 21
Kelly was very helpful. He explained each step fully and gave me confidence to manage my thermostat programing for future vacations.Thank you, Kelly, for your patience.
Joani Greiner
Joani Greiner
18:25 25 Jun 21
Technician, Kelly Lyle, is not only an expert in his field, he is courteous, thorough and spent extra time explaining how our system works most efficiently.
Gary Moore
Gary Moore
15:37 25 Jun 21
Morgan
Morgan
01:35 25 Jun 21
Service was fantastic. Figured out the problem and didn’t stop trying things until it was figured out. Very pleased
Diane Brown
Diane Brown
22:01 24 Jun 21
Estimator was very thorough reviewing the property and detailed with the estimate. Crew was courteous and knowledgable. Kept work area clean and pleasant to be around. Office staff kept us informed and provided great service. I would highly recommend Goettl and this crew.
John Tonemah
John Tonemah
18:21 24 Jun 21
Matt called early and arrived to inspect work area and ask pertinent questions. Then, he went to work. He cleared a slow draining commode, then changed the RO’s filters under the kitchen sink. Matt Barnett was fast, courteous, and knowledgeable about these tasks.
Mark Wharton
Mark Wharton
04:26 24 Jun 21
Ben was very professional and friendly. He explained things to me very well. He was able to repair my AC unit quickly and efficiently. It was a very enjoyable experience.
Carol Vaughn
Carol Vaughn
21:02 23 Jun 21
Luci Gaudreau
Luci Gaudreau
19:02 23 Jun 21
Excellent service and great personality, Greg. Helping us preserve our 26 year old AC. Works fine. We’re happy.
brandon daniel
brandon daniel
18:17 23 Jun 21
The tech was early, quick and professional
Ronnie Turbane
Ronnie Turbane
16:53 23 Jun 21
Greg Ashby was on time, courteous, professional, knowledgeable on all products… will request his services again …
John Nielsen
John Nielsen
04:28 23 Jun 21
Called several times over 5 days, left two messages for the sales folks. Wanted a new system to replace a swamp cooler. Never got a call back. One of the stars is strictly because Goettls in Phoenix is legit awesome.
Joseph DeStilo
Joseph DeStilo
23:48 22 Jun 21
Friendly knowledgeable service.
Rod Klein
Rod Klein
23:48 22 Jun 21
Adrian was very prompt, professional, and informative. It is a great feeling to have quality and caring service people to perform work on my house.Sincerely. Rod Klein
Allen Deisch
Allen Deisch
22:55 22 Jun 21
I was happy with your tech
w hall
w hall
21:45 22 Jun 21
Called with an a/c problem and they had a tech to me in less than 24 hours. Greg was very professional and super nice. He explained everything. Very fair price and great service. I am very happy I contacted them for my a/c repair and will be using them going forward.
Kim Anderson
Kim Anderson
19:57 22 Jun 21
Lynne Barbas-Pearson
Lynne Barbas-Pearson
18:19 22 Jun 21
Adrian was professional, courteous and very efficient. He addressed the issues and the different options in depth.. I would highly recommend Adrian and Goettl's to anyone. Thank you...
Cathy Wright
Cathy Wright
01:25 22 Jun 21
Fixed error message. Informed me what to do if it happens again.
Don
Don
19:30 21 Jun 21
Love this company.
Deanna Medina
Deanna Medina
18:48 21 Jun 21
Ben is awesome and patient. Goettls is our go to company for HVAC and Plumbing from now on.Thry did our water heater, reverse osmosis, and soft water system a few months ago and fixed our AC on a Sunday after hours.
Richard Garthwaite
Richard Garthwaite
22:56 20 Jun 21
Excellent service by Ben
Albert Medina
Albert Medina
22:10 20 Jun 21
Dave W
Dave W
21:16 20 Jun 21
I can't sing the praises enough for Greg.In the middle of a heat wave and he managed to fit us in and allow our out of town company to be comfortable during their visit. He called and gave an estimated time of arrival and was on time. He not only fixed our A/C but took the time to explain things I didn't know about. He explained the maintenance program they have to us, which we jumped on, so our system is checked & maintained in the future.Call Greg for any and all your AC needs and take advantage of their preventive maintenance program.
Kelli Demers
Kelli Demers
17:44 20 Jun 21
bob walsh
bob walsh
20:31 19 Jun 21
Great crew. Respectful of me and my property. Got the job done efficiently in a very hot attic. Would definitely have them back if the need arises.
GeoSteve
GeoSteve
17:19 19 Jun 21
These folks are great, from office help to Supervisors/schedulers (Steve) to high-quality techs (Kelly and Greg). Smart and great problem solvers. Totally recommend them. Best in Verde Valley.
JaLene Gathman
JaLene Gathman
23:54 18 Jun 21
T.B. Thorson
T.B. Thorson
15:35 18 Jun 21
Our roof AC unit stopped working so we called Goettls for servicing. Greg arrived as scheduled, had to do his work in over 100 degree heat, and expertly repaired our air conditioner. All is working well, and we thank you for your excellent service.

Need HVAC Maintenance or Service?

Contact the experts at Goettl's High Desert Mechanical.

Call us at (928) 567-2200!