Greg and the other gentleman were great, capped the live wire I had by the motor. . Thanks, Brion Simon
JD is very professional. After replacing one necessary part he discovered today that another major part must be replaced as well. I believe JD was disappointed as I am. I am hoping that Amy (I believe JD said it would be Amy assisting again ) will be as helpful getting the necessary equipment. I have guest arriving Thursday evening, And I prefer my home versus a hotel. Thank you so much everyone!
Melvina from Goettl's is the BEST. Melvina is professional, knowledgeable, and approachable for questions. I feel ready for the winter now that my heating system has been checked over and was found to be in great condition. Thank you!
John is very informative, experienced, and friendly. I will request John for next plumbing service from Goettl's.
Very professional service representative, Bryan Molina.
Showed up on time. Did great job maintaining system.
Very professional; worked in the rain; excellent job; got the job done!
Showed up on time and took care of the problem. Great job. Very happy
Fernando was very helpful and made the visit very easy.
Super work by super tech. 5 stars. Cesar simply the best!
Josh Walter’s is a fantastic technician. He figured out what was wrong got the correct parts and came back and fixed it.He is professional and pleasant and great to work with. A good experience!
James (JD) Pilkington from Goettl's High Desert Mechanical was excellent. Professional, knowledgeable, friendly and courteous. Quickly assessed the issue and came up with a temp repair and a long term solution.
John was so polite and knowledgeable about the problem. He never complained about going under the house and getting muddy. Thank you very much John.
Joshua Walters was an excellent mechanic and plumber! He was respectful and friendly. He was able to resolve my plumbing problems. I would definitely encourage his expertise again with mechanical or plumbing problems that might occur in my home.
Brian the service technician was professional, informative, and up beat in his communication. Overall, I’ve had good experiences with this company.
Ben was very professional. No. He certainly knew his trade trade. He visited the house for the estimate and then a return visit for when the part came in . Both occasions he was very knowledgeable about my air conditioning
Very professional service. Timely, very knowledgeable. Excellent!
Bryan was great— h was thorough in his work and helpful in finding out the problem with my A/C unit! He was great!
Brandon Shelton was amazing He showed me everything on my water heater. Did an amazing job. Nicest fellow ever. Will definitely ask for him again.
Matt showed up on time diagnose my problem quickly and got parts on order. All on a Sunday. Not many businesses are as responsive and do after hours service request. So I appreciate high desert mechanical for making this possible today.
John Dail was as knowledgeable and professional as you get! He answered all my questions and provided options for getting a new water heater system and adding a water softener.
Great company response and great technician
Tech was knowledgeable and considerate.
Great work. They won't call your home warranty company on your behalf. It's a bummer but I get it. American Home Shield sucks
John Dail is doing a amazing job on keeping us updated and dealing with a tuff job that involves warrinty red tape because of manufacture...very happy with attention to detail and honesty of what is going on. Thank you John Dail from Goettl's ...you rock!
9/7/2922 - My technician, Matt Davis, was able to arrive early. He installed the new filter, and all is well! He is kind and sweet.7/1/2021 - My technician Kelly Kyle was great! He arrived on time. He was fast and diligent at installing the new thermostat. He was kind and courteous, and took the time to teach me how to use the new thermostat.6/21/2021 - My technician, Matt Davis, was able to arrive early. He diagnosed the problem (the thermostat was not working properly) quickly, and ordered a new one to be replaced ASAP. Matt was kind, courteous, and didn't mind putting on "shooties" to keep my carpet clean!5/2015 - It was a true pleasure to work with Dustin from Goettl's High Desert Mechanical, Inc. There is so much they did for us. First, we have used them for several years as our maintenance contractor for our second home in Sedona. The heating system was a mess, and because we are not there full time, we need to have a company we can rely on. They remind us when our service is due, and they are flexible and work around our odd schedules.Second, several years ago, we contracted with a different company to replace the existing duct board with metal duct ... or so we thought. When we called in Goettl's to provide us with an air flow test, we were told that some of the duct board still existed, and that the metal duct that had been installed was not sealed properly. No wonder some parts of the house were hot while others were cold.Dustin presented us with options and discussed all the pros and cons with us in a professional and easy to understand manner.We chose to have the Aeroseal done, and to have Goettl's rerun all our duct work ... properly this time. In addition, we chose to replace the HVAC unit with a new, higher efficiency unit.Goettl's completed all the work in less than 1 week, and when we returned to the house, not only was the temperature even throughout the house, there was no mess for me to clean up!The result is exactly what we had hoped for. The temperature throughout the house is consistent, there is no more dust and dirt being blown through the house from leaking duct board, the new unit is quiet, we gained space in the utility closet, and we no longer need to change 3 filters every month!I highly recommend Goettl's. They are everything they say they are ... and more!
Fernando did a great job. Very courteous and professional and came on a Sunday. I had called 6 other companies with no luck.
Nate was fantastic… on the site it was a complicated project. And it took long time to get cold AC over 6 weeks.. but the problem is fixed… thank you Nate
Brandon was on time. And he took the time to show me the problem, why it was leaking, and how he was fixing it. He was friendly and courteous. A+
Always knowlegable techs. Would highly recommend
I had a new water heater installed by Brandon. Friendly knowledgeable service. This is the second time within a week I had work done by this company. I recommend them.
Kelly was very professional and explained the problem and solution thoroughly.
I had a wonderful experience with this business, James (JD) was congenial, on time, very professional, and was quick and efficient in his work. If I ever have any future issues I will definitely use this business again! Thank you, thank you!
They originally installed our HVAC system. Anytime I call for a repair or concern they are very responsive and professional.
Ben did a great job and fixed my ac! He explained what he needed to do and prices. I would heartily recommend his services.Thank you and I will be signing up for your maintenance service in the next month!
John was very prompt and very knowledgeable in the repair.
Switched from septic to sewer
Technicians came for system check. Assessed functioning of system, checked each part of system for proper installation, made sure I was satisfied with the system. They also answered any questions I had about the system. They recommended an accessory to be placed within the system to help control dust, allergens, and odors. After a few days of considering the pros and cons of the the iWave I accepted their offer. It was installed 3 days later. Melvina and Daniel were very professional and competent. I would highly recommend them.
James was very professional and personable. He also explained details about my HVAC system that I was unaware of. Very satisfied with service.
Ben was on time, professional, efficient, and friendly.
I had 2 service appointments with Chris. One was for water heater replacement . The second appt was for a water softener and filter for our water. Both times he was professional and answered all my questions completely . Great service.
Very professional. Great job.
Brandon Shelton did a great job of explaining to me what needs doing and how it will be done. Since I don't use the shower, I will wait until I move to have the work done. Thank you very much Brandon.
Chambers from Goettl's did a great job replacing parts and repairing my AC system. Chambers is knowledgeable and professional. I would not hesitate to call on him again.
Estynn did a great job and the clean up was good.ThanksRich Campbell
Very responsive to my call with service provided next day during busiest time of the year. They were able to diagnose and fix the AC issue during initial visit at a very reasonable cost. I have signed up for regular maintenance with them . Great local company.
JD was very Professional! Thank you for sending him. I'm grateful for Goettle's quality customer service care.
Michael was fantastic. would love to have him as our dedicated technician. Kind, thorough and knowledgeable.
Just had ac compressor replaced service man James was very professional and informative. Customer service people helpful and understanding. Very good experience will call them again if needed.
We were not prepared to purchase a new faucet when John Dail arrived for a service call. When John explained our old one was not repairable, he was very patient in helping us select a new one. Installation was quick and efficient. I would highly recommend his service.
Ben was very responsive, professional, and helpful in explaining what our system needed. Goettl's has been exceptional in every way and we really appreciate their quality and reliability.
Ben right away made me feel comfortable in my own home. He was very professional & knew what he was doing. He found the problem immediately & went to work fixing it. In a very short time he had us back in business & our home was cool again in no time. Thanks Ben, good job!!!
Ben is a professional and did a great job. He explained options for future maintenance & answered all of my questions. Ben represents your company well.
John came by and gave me a quote to replace a prv valve. Unfortunately he didnt have the part. We are rescheduling an appt to replace the valve.
I can't spell the name but I sure trust it
Fernando did a great job!! It's coooool again! Thanks Goettls High Desert 😊
Melvina was extremely thorough, very polite and professional - she did a complete diagnostic of my cooling system inside and out. She could have rushed through things, but she did not.Very comprehensive and impressive- I wouldn’t use anyone but Goettl High Desert Mechanical, they train their techs throughly and Melvina is excellent example of this. Thank you so much . Well done
Chambers was very professional and helpful in helping us with a system leak we have. Very efficient and courteous.
Goettls is expensive but they do a great job. Their techs are well-trained and professional.
Kelly came the next day after we called for service. Our air conditioner was not working at all and it was 100 outside. He was thorough, professional, and great about explaining everything that he did. We are completely happy with his service and recommend him without reservation
Superb air condition service from this business and from technician Matt. They were able to schedule us on short notice, and came on a weekend for A/C issues. They sent Matt, a second generation refrigeration expert who was professional and courteous. Matt diagnosed our problems, and carefully explained our filtration, compressor, and fan issues. I would highly recommend this Goettles for maintenance and repair!
Very happy with the company and the technician...!! Highly recommended..!!
I called Goettls and they came out the next day and got my A/C running again! Ben Baca was my service mechanic and he was fantastic!
They were quick to respond and show up. He was courteous, professional and had the parts needed.
Kelly the technician arrived on time. The company sent a text ahead of time with Kelly’s picture. While he was here Kelly was personable and explained each part of the service procedure. He provided a detailed report along with recommendations. An excellent experience.
Chambers was interested in hearing the issues this far. He demonstrated the assessment he did along the way and explained anything that was not clear. It is refreshing to have someone that is knowledgeable, respects the I formation shared and gives you the straight story so an intelligent decision can be made. Thank You Chambers for the assistance!
Goettl gets a 5 star review today. All other local companies are current 3 weeks out and Goettl was able to come next day! That is amazing enough but I also found their customer service team to be friendly and responsive. The technician was right on time, professional and he was able to diagnose and order the parts we need asap. So far I am impressed. Thanks team!
Professional, timely, great communication, exceptional friendly service from all interactions.
I’ve met with JD from Goettl’s 3x nowThe first time he arrived to perform maintenance on one of our 4 rental properties. I was impressed with all his gadgets. I counted at least 3.While he was there, I asked a lot of questions.Before launching into a detailed description of what each read out meantHe showed me a printout tailored to our old AC (installed in the early 90s)From the printout I knew what the target reading should be.After replacing what he called a ‘hard start kit’ (looked like aluminum can). The levels fell within range of the spec sheet.Cost for the kit and install without our 15% discount $298We’re on their annual maintenance plan. Which is $249 per property. This includes inspections 2x a year, replacement filters and 15% off on repairs.Since that first day I’ve requested JD. He’s a hard worker who seems to love what he does.However I also met his assistant Dan. Another great guy who’s father works in their plumbing department.
Matt is very knowledgeable and professional.He explains and communicates very well.A pleasure to deal with.
Fernando V was prompt and on time. Kept our company in the loop with the details of the service and offered options of repair. We have used Goettl several times and are very happy with their service and their polite professional technicians.
In a time when the service industry has lost a step, it it great to know people like Chambers Griffin are still out here representing themselves and the company they work for with excellence. I gave him a five star review because they wouldn’t let me give ten. Keep it up 👍🏻
We were thankful that Melvina showed up and was able to diagnose the problem. She checked everything out and made sure of the problem before leaving. We were very impressed by her knowledge and competence. Thank you Melvina!Islas’s
Ben is a very nice young man. I hope that this call solves the problem that I’ve had on going for the last three years.
We called Goettl’s to address water coming from our AC on a Saturday morning and they came first thing Sunday morning. Greg was very professional and knowledgeable and did a thorough assessment and repair. We are very grateful for their responsiveness and skills.
Kelly was awesome!!!! Explained every single step as he went, taught me things and was someone you can tell could be trusted. I know some basics about HVAC so wanted to make sure everything was kosher. Kelly allowed us to let our guard down and earned our trust. Thank you Kelly!! Finally feel comfortable about calling a HVAC company without fear of being ripped off. Kudos!!
I love that Goettl's has an emergency service you can call even on the weekends and you actually get to talk to a real person that is customer friendly. Goettl's was able to send one of their technicians within 24 hours to fix my mini split system that was running on half the capacity due to a freon leak. Earlier this week another company came out to look at my mini split system, but they totally missed the freon leak that was causing condensation to leak out of my ceiling units. When Greg Ashby from Goettl's came over, he immediately figured out what the real issue was and was able to get the cooling back to full capacity in a short time. From now on Goettl's will be my go-to company for bi-annual maintenance and emergency repairs.
Braulio showed up on time, is very friendly (even after being on his 3rd job on a day that reached 105 degrees) and got our broken AC working in the estimated time. Highly recommend.
Matt was very pleasant and efficient. Quickly solved the problem.
Our serviceman Greg, texted to let us know he would be arriving earlier than planned. He was polite, efficient, and gave very clear explanations regarding the problems, fixes and pricing for repair. We are now staying cool in the hot AZ summer!
I called Goettl’s this morning about a leaking backyard faucet. Their plumber, John Dail, finished another job earlier than expected so came by to assess the issue. In about 45 minutes (which included going to ACE for a part) he had the faucet fixed. John was respectful, very friendly, and professional. He explained everything about the issue, showed me the broken part, and explained what the part does. I have always had a good experience with all the Goettl’s employees and services. I’ve been using Goettl’s for years for my HVAC.
Thanks so much Nate for diagnosing the problem and taking steps to remedy this issue for me. I really appreciate your compassion and patience with my extreme frustration.
Nate arrived 4 hrs. early!!Extremely efficient and very much of a gentleman.Goettls is the company to call.I signed up for their twice a year contract and saved me many dollars today.2 1/2 years ago I hired Jungle Cat at around $6,000 for new air conditioning unit and new furnace.When my air went out yesterday, the earliest appt. I could get with them was 5 days later when temps here are 105°!!! What kind of legitimate company does that??Thank you, thank you Goettls for your expertise and taking care of me in this horrible heat!I will reccomend you to all of my neighbors in Verde Santa Fe community.👍🙏🤗
Installed to return duct in my house. Now house temperature is more equal. Goettls are professional and do good work!!
He was excellent polite just a wonderful service
Tech was knowledgeable and explained everything.
The service man, Matt was very professional and friendly. I couldn't have asked for a better experience. It made the pain of the a/c destruction easier to handle. I never new it could blow up the way it did.Thanks again for your help.
Friendly service and listened to what Ray told him about our problem. We would use the again.
Ben Baca was our repairman. He is courteous, efficient and professional. Ben immediately recognized the issue with our A/C unit and unclogged a drain pipe that was causing a backup. He vented the system, added automatic shut off switches to avoid potential overflow and rerouted the PVC so that drainage improved. This was all done on the first visit. I highly recommend Goettls.
Chambers was a pleasure to deal with. Positive and answered all our questions. Personable and professional. Thank you Chambers and Goettls High Desert Mechanical!
Great customer service. Tech was very friendly and knowledgeable.
The technician that came out for us was Chris. He was friendly, professional and thorough! I would highly recommend him for your plumbing problems.
kelly is awesome! lucky to have him as a employee!
Ben did a great job. He was on time, courteous, and got the work done in the time needed. Thank you Ben and Goettles’
Air conditioner broke. James was here earlier than expected and fixed it quickly. Very happy with the service!
Very professional service. Quick diagnostics. Responded after hours when I had an emergency AC problem. Highly recommended. James did a great job, explained the problem, showed me the bad part, replaced it and we were done much faster than I expected. A+++
Service was prompt, on time and professional. Fernando identified the issue promptly and ordered the 2 defective parts the same day. Having a homecared senior who was sensitive to heat, Fernando request ed expedited processing from the parts order desk which was greatly appreciated. He came back 3 days later as soon as the parts were received and installed everything, with care and attention to details, which pointed to his professionalism, within 90 minutes.Overall, as a first time customer of Goettl’s High Desert Mechanical, I was quite impressed and satisfied with their services, enough to sign up for their twice a year maintenance contract which is very reasonably priced. Would definitely recommend their services to anyone in need of A/C HVAC repair and maintenance.
Greg Ashby has come to my home previously for Spring and Fall maintenance on my HVAC system and I have always been very impressed with his skill level, neatness and awareness, ability to communicate, his personal demeanor as well as his efficiency.As a result I felt blessed that he was the one chosen to install my new Honeywell Home Advanced Electrode Steam Humidifier as well as the Reme•Halo RGF Air Purification System! Today Greg arrived shortly after 8 am and did not leave until 4:30 pm, working diligently the entire time.Greg's abilities to problem solve, execute and complete the projects at hand are exceptional and made for a very pleasant experience for me. I can not compliment Greg enough! He is superlative in all ways! I always recommend Goettl's and Greg Ashby is ALWAYS my first pick for the person to do the work for me!
Nate came to inspect AC and determine the problem in its performance. He was very efficient and helpful. He explained the problem with me and scheduled a person to estimate cost of replacement.
James Pilkington was great. Professional, knowledgeable and super helpful. They earned my business!
Chris, who made this call, was respectful and helpful. It was just to check on the problem but we are confident that he understands the problem and will be able to come up with a bis and a plan.
Chris was the technician that responded to install new faucets for my washing machine, a needed repair. He was a total professional and he was able to advise me on a problem that unfortunately was caused by ongoing construction on a new bathroom.
Very professional. Very timely. Explained everything in a clear manner.
Nate is it good technician, knows what he’s talking about and he is easy to work with. Thank you
Fernando was very professional, courteous, and friendly. He went right to work and finished in less than an hour. You company was the only one out of 10 I called that could come out and check the system. Much appreciated. Thanks
I really appreciated James' professional and personable service. Thank you James!
2nd time today, Greg A. came and discovered the 1st capacitor installed was not the correct size for the unit. Greg replaced it with a high capacity unit and did it quick and efficiently. He also mounted the other power pack in a much better manner and was able to place and secure the AC cover correctly.Again, very thankful for being thorough, quick to handle concerns, and for your team of techs. They seem to support and honor each other's work even when called to do-over. (That's especially great to see.)Most thankful for quick response and expert service. James P., service tech, is very professional, courteous, knowledgeable, just all-ways personable. He made a hardship situation a most pleasurable.Goettl's is our go-to for AC and heat.
Best part of this was Nate and his professional attitude and knowledge
Braulio was outstanding. Friendly, on time, explained everything. Typical of the high quality service we have come to expect from goettl. Update in June, Braulio called out for ac problem and had it diagnosed and fixed in 10 min. We highly recommend him!
Ben was very responsive and EARLY to the scheduled appointment. He was knowledgeable and very helpful to my tenants with the A/C problems they described they were having. He diagnosed (and fixed) the problem within minutes. Thank you Ben!
Nate did an excellent job on my AC system. He explained everything to me and was quick and thorough! Great job.
Cannot recommend highly enough. It was an after hours call as the AC cooling the kids room was not working. they responded within minutes and had a tech out within 30-40 mins. Nathan was professional, friendly (even though it was after hours), explained everything thoroughly, and had it fixed within 15-20 minutes. Seamless experience from end to end and kids even managed to get to bed at their regular time, which was incredible considering we didn’t even call until close to 7! 5 star + service.
My AC went down in the middle of the recent heat wave. My unit is very old and I was worried it couldn't be fixed at all. However, Greg quickly diagnosed the problem and refilled the coolant and got the AC back up and running. I know I need a new unit but I now I can plan ahead to do that big job. I am so grateful!
Fernando was on time, informative about the job, and professional.