Reviews


I filled out this review last week. Ben was very Pleasant ,Professional and very thorough. He is a great representative of your company.
- Melody Schwefer

Arrived when scheduled, clean, well dressed, communicated clearly, through and efficient

- Larry Hinkle

Professional service with good recommendations

- David Allardice

Justin was on time and very professional.

- Priscilla Mills

Great job. Very efficient.

- Rich Nelson

Very pleased with the work that Matt did… excellent with communication

- Ken Jacobs

Carl was kind and caring and went the extra mile to make sure all is good. I apologize for not getting this to you sooner, was unable to figure out how to do this. Found Carls card and gave it another try. No senior moment this time.

- Carol McConnell

!

- Salvatore Scaglione

Braulio is an absolutely top-rate A/C technician. That means he’s totally familiar with all the relevant technology and he’s also an excellent teacher, helping those of us for whom A/C technology is opaque to better understand what’s going on and how to protect and enhance that technology to economically obtain a more comfortable home.

- Timothy Jorgenson

Your business is very lucky to have a thorough and responsible employee such as Kelly L. This is his 3rd time at our home. It may be more times that he has been here.

- Nick MacDowell

John Zdanis
John Zdanis
23:03 20 Jan 22
Josh Sturdevant
Josh Sturdevant
19:07 20 Jan 22
De Anna Algeri
De Anna Algeri
17:28 20 Jan 22
Haven’t decided yet. Derick was very honest and told of some problems I didn’t know about. Not up to code. But Derick explained it to me. I understand it needs to be done. So he gave me lots of information. So if it’s gonna get done I’ll choose derick because of his honesty and transparency and a nice personality
Don Harms
Don Harms
05:14 20 Jan 22
Michael Stetter
Michael Stetter
04:29 20 Jan 22
Dave Miller
Dave Miller
16:38 19 Jan 22
Kelly was Very knowledgeable, did the work in a timely manner, and I definitely would request him again.
Cindy Durbin
Cindy Durbin
02:22 19 Jan 22
He is the most polite Man I've come across in a long time. Knows his trade well.
Phil Gastelum
Phil Gastelum
22:54 18 Jan 22
Fernando provided outstanding service on this maintenance visit, including explaining what was done and recommending best replacement filters for my HVAC system.Thank you Fernando!
Adie SF
Adie SF
21:33 18 Jan 22
Matt was extremely nice, considerate, non-smoker, had great ideas for improving things it was a joy to work with.
Armin Herteux
Armin Herteux
17:46 18 Jan 22
Ronn Roman
Ronn Roman
23:06 17 Jan 22
Kelly, the Tech, was a very knowledgeable and professional man. Besides being prompt, courteous, efficient, and friendly, he’s a true craftsman who takes pride in his craft and skills. I’m a nuts and bolts kind of person and it was a pleasure talking with him about the sequence of operations on my unit and he was happy to make sure I understood what I was asking. I’m going to have them back for the annual maintenance program and I’m going to insist that he is my tech. We’ll done Goetl’s, you’ll always get my business!
Raelyn
Raelyn
19:35 17 Jan 22
I called Goettls Plumbing over the weekend because my water heater broke. The responded and Monday morning installed a new one.Joseph and the other technician did a professional job installing the new water heater and answered all my questions.
Cindy Walker
Cindy Walker
14:34 15 Jan 22
Kellie came to repair our broken HVAC system. He was polite, efficient, and went out of his way to help us understand our nest thermostat.
BrBa Watson
BrBa Watson
00:56 15 Jan 22
Dana Hayes
Dana Hayes
00:26 15 Jan 22
Katy Greene
Katy Greene
18:30 14 Jan 22
Pedro did an excellent job.
Joan Hammel
Joan Hammel
17:48 14 Jan 22
We have used Goettls in the past for plumbing work so we were confident in their workmanship. Our HVAC system in older and we wanted it checked out. Kelly showed up on time. He explained things to us as he went and then gave us a very comprehensive evaluation of our system when he finished, including photos of the various parts of the system. We were very happy with the experience and have opted to sign up for a bi-yearly maintenance agreement with Goettls.
Ed Gee
Ed Gee
14:50 14 Jan 22
allensbriarpatch
allensbriarpatch
01:14 14 Jan 22
Matt has been to my disaster several times this week. At each visit he was timely, knowledgeable, friendly and I will give him my best recommendations.Allen
les heffner
les heffner
00:15 14 Jan 22
Technician was on time, very professional and knowledgeable. He was very efficient, used his time well and was pleasant to speak with. He made sure we were aware of what he was doing at every step and summed up what he did and what we needed to do going forward.
Steve Wells
Steve Wells
22:15 12 Jan 22
Tammy Andrew-Fuller
Tammy Andrew-Fuller
21:48 12 Jan 22
I've used Goettls for years. Always professional and prompt. Kelly typically services my A.C. each year and he's the man!!! Matt came today to give me an estimate on a plumbing issue and he was professional, courteous and knowledgeable.Thank you Matt!
James Dellies
James Dellies
21:10 12 Jan 22
Dana Dugan
Dana Dugan
17:04 12 Jan 22
Always a good job with reliable service ,with super nice service folks .
THOMAS W FUENTES
THOMAS W FUENTES
14:05 12 Jan 22
Carol Williamson
Carol Williamson
18:21 11 Jan 22
Installed a new water softener. Chris is very knowledgeable and considerate. Answered all my questions.
Andy Hartnett
Andy Hartnett
18:08 11 Jan 22
Chris Al-Q did a great job. He was very professional and helpful. Answered all our questions satisfactorily. Thank you Chris.
Steve Mullins
Steve Mullins
20:30 10 Jan 22
Retired Air Force couple was in need of emergency plumbing service. Had a large leak in the house and called a couple local companies and everyone booked (understandable). Found Goettls online and they had an expert technician on-site within 15 mins! Thank you to the office team and Pedro (our technician) for fast and expert service. Job well done and highly recommend Goettls and Pedro to all.
Eric Jennings
Eric Jennings
19:42 10 Jan 22
Very professional, Knowledgeable. Repaired my kitchen sink. Explained everything. Tested the house for leaks as part of overall service. I would highly recommend them
Robert Thomas
Robert Thomas
19:01 10 Jan 22
Everything was great! Only thing I would suggest is the company get a 4x4 as they were not able to get up my driveway a few times.
Philip Girata
Philip Girata
16:20 10 Jan 22
james black
james black
18:50 08 Jan 22
Tom Kretz
Tom Kretz
19:42 06 Jan 22
Matthew is a great plumber he inspected our vent pipes for blockage’s with a camera which was very helpful to assess our situation. He is excellent on explaining how entire plumbing systems work in order to figure out our problem.
Janet Scribner
Janet Scribner
18:58 06 Jan 22
Chris was fantastic! On time, professional, courteous. He replaced some pipes underneath my kitchen sink. Found a way to save some money! We'll definitely use again in the future. Very satisfied with the service!
Susan A Severe
Susan A Severe
16:29 06 Jan 22
Excellent work! Suggestions were welcome.I need to know these things. Thank you!Fernando!
Ann bloxam
Ann bloxam
18:29 05 Jan 22
Derrick Fringer serviced our Goettl RO water system and checked all bathroom and plumbing outlets. He found a small leak in a secondary sink and fixed it is without being asked. He is personable and professional. Excellent service! Plus I appreciate the notifications from Goettl, from reminder of appointment to texts that Derrick was on his way and should arrive shortly.
Clarissa Soderberg
Clarissa Soderberg
03:19 05 Jan 22
Thank you very much for adjusting my furnace and getting it working properly. Fernando was very nice and knowledgeable with the situation. We really admire how nice and professional he was even after having to work so much in these crazy times.
Kyle Pearson
Kyle Pearson
03:53 04 Jan 22
Paula Smith
Paula Smith
17:48 03 Jan 22
Ken Jacobs
Ken Jacobs
18:32 01 Jan 22
Danielle Williams
Danielle Williams
01:45 31 Dec 21
Fernando installed an iWave-R residential air cleaner in our new HVAC system. It's an ionization unit that will keep the air clean in our house and reduce static electricity, among other things. Fernando is very pleasant and is great at answering my questions. I highly recommend him!
Debbie Jonas
Debbie Jonas
17:26 30 Dec 21
Called this company for an estimate based on their customer reviews. The plumber who came out did not charge a trip charge. He was patient, listened to our wants and needs, took photos, and he was patient and made his best professional recomendations. He is putting together prices for what we need to had done. Highly recommend thusfar.
Darryl Brown
Darryl Brown
00:03 29 Dec 21
Prompt, smart, quick response and good communication. Super glad I called them!
Christopher Gundacker
Christopher Gundacker
19:53 28 Dec 21
Derick did an awesome job! He was honest and fixed my problem very quickly. I will definitely be using this service again.We need more repair techs like him around.
Ralph Burk
Ralph Burk
19:26 28 Dec 21
Bought a new Lennox AC/Furnace unit through Costco and Costco had partnered up with Goettl High Desert Mechanical. The whole process ran very well. Everyone showed up when/as scheduled, equipment installed promptly and with very nice workmanship. All the details, like building permits were secured, and there was a ton of communication from the office keeping me advised every step of the way. All the level of service helped convince me to proceed with buying a 2nd unit for my other home. I'll be all set now for the next 20+ years.
Matthew Baer
Matthew Baer
17:30 28 Dec 21
J Johnson
J Johnson
16:23 28 Dec 21
Our heater was not working at lower temperatures, and Goettls was quick to respond, courteous and professional. Our technician, Kelly, diagnosed and explained the problem clearly, what needed to be done, what it would cost. It was a short wait for parts, and then Kelly, not some different person, came out to fix it. Again he was friendly and professional, explained what he was doing, and his estimate proved to be accurate. The system is working great, and they are my permanent go-to HVAC company.
Michael Baldwin
Michael Baldwin
23:18 27 Dec 21
Fast service, tech.was very knowledgeable and polite. Highly recommend Gottels. Braulio was the best.
Tim Watts
Tim Watts
19:43 27 Dec 21
Greg arrived as scheduled kept me informed of the progress, very professional and courteous
S. B.
S. B.
19:43 27 Dec 21
They responded as soon as possible to a repair, had the part in the truck and the service man , Derrick, was professional and courteous .)I am a happy client!
Michele Stover (Chel)
Michele Stover (Chel)
18:30 27 Dec 21
Matt kept us informed on search for water heater parts over holiday weekend. Replacement of those parts done promptly. Glad to have hot water again.
Clarence Grimm
Clarence Grimm
05:13 24 Dec 21
I scheduled online expecting it would be weeks until they could come but got an appointment the next day. Confirmed emails and texts, text just before arrival. Braulio was on time, professional, patient and had the thermostat working in no time. Very pleased and would highly recommend him for repairs. Wonderful employee! Thanks so much for making this appointment so easy and successful.
William Guth
William Guth
01:46 24 Dec 21
Professional and on time
elizabeth richter
elizabeth richter
20:11 23 Dec 21
Everyone at this company is supported feels loved by the company. They stay a long time no one is unhappy and all treated fairly and well. Each person personality wise is a little different but all are present and professional and effective and answer all questions. I especially even though they are all great I personally connected with this particular person quite a bit we have similar values really enjoyed having him be my maintenance person. He also checked into a situation when I asked and some small thing had happened so I wasn’t getting much eat to a room and he fixed it for free, don’t often get service like that without them charging. Going to make a big difference, very happy just cause he was very happy to check something and didn’t grumble or anything about it.
Juliana Myres
Juliana Myres
19:36 23 Dec 21
All went very well, and I am happy with the service.
Ashley Athmann
Ashley Athmann
17:58 22 Dec 21
I highly recommend Goettl for local plumbing work in Sedona! They came out and prioritized our tankless water heater install for the following Monday before our Airbnb guests arrived that evening! They were a pleasure to work with and Chris was very knowledgeable and made us feel confident in everything that was taking place the day of the install and on a time crunch. We highly recommend! Regarding pricing, they are definitely fair. We received three different quotes and these guys fell in the middle. We went with them because of their prompt responses and attention to detail.
Erin Collins
Erin Collins
17:11 22 Dec 21
My technician was friendly and professional.
Megan Plantenga
Megan Plantenga
16:35 22 Dec 21
James Marchesano
James Marchesano
12:47 22 Dec 21
Both Chris and Matt were professional and addressed the issue with our water heaters expansion tank. Chris completed a temporary repair as anew expansion tank needed to be ordered. Matt came back and completed the permanent repair. Both completed the work timely, cleaned up the work area and were very good representatives for Goettl’s.
Mark Giovale
Mark Giovale
22:14 21 Dec 21
Called with hopes of getting same day service. I was promptly helped and had a technician, Matt , To the property within 20 minutes of calling. Excellent customer service! Matt called when finished to explain what he found and made suggestions for further care. Would highly recommend this company. THANK YOU!
Mark Williams
Mark Williams
19:02 21 Dec 21
My tech, Fernando, was the most professional, thorough, and and courteous I have met in this industry. Will not hesitate to call Goettls High Desert again for any HVAC service.
Ken Rasbach
Ken Rasbach
16:25 21 Dec 21
Fernando was very professional and highly competent. Found the problem quickly. Thanks
Drew McKaig
Drew McKaig
16:12 21 Dec 21
Joel Soldan
Joel Soldan
15:42 21 Dec 21
We have a service contact and today's visit was for a couple repairs. Always great service.
Shea Edwards
Shea Edwards
18:05 20 Dec 21
Kelly was a friendly informative technician that explained everything that he did and assured me things would be soon fixed! Great company with a great team member!
Tom McAllister
Tom McAllister
17:30 20 Dec 21
Robert Powers
Robert Powers
20:30 18 Dec 21
We just had a heat pump installed in our home by Goettls and were very impressed with the professionalism of every person involved. We thank Hank Goettl, Sales Consultant, who had great knowledge and high integrity and Ulysses and Jacob for their efficient and clean installation. All were friendly and efficient and the job was completed in a timely manner. What a fine group of young men! We highly recommend Goettls for your mechanical needs.
Mary Snyder
Mary Snyder
04:05 18 Dec 21
Craig and Lynn
Craig and Lynn
15:03 16 Dec 21
Greg did a very thorough job inspecting our HVAC, and took the time to explain to us what was happening and why. Well done!
RAL
RAL
20:26 15 Dec 21
Eddie Medrano
Eddie Medrano
20:05 15 Dec 21
brandon kelly
brandon kelly
23:12 14 Dec 21
Came out promptly to diagnose the situation.Price rang was a bit far off from other estimates.Only reason the the 4 star.
NICHOLAS Meyerhofer
NICHOLAS Meyerhofer
15:35 14 Dec 21
Chris was on time, polite and very professional.
John Cochran
John Cochran
17:51 13 Dec 21
Kelly was efficient and thorough performing our 6-month AC/heating checkup after arriving on time. It's a pleasure to have such a reliable and friendly technician keep our AC system working well.
Carol Fulghum
Carol Fulghum
15:27 13 Dec 21
I exposed the pipes .they were never on time came out for two days put in some pipe did not replace a valve technician said he was afraid to turn it it because it was about to break. Cut out a tree root.charged for the digging did not cover the hole.
Maxine Belcher
Maxine Belcher
02:45 11 Dec 21
They are the best for heating, ac and plumbing!
Manuel Lucero
Manuel Lucero
22:51 10 Dec 21
R. B.
R. B.
16:42 10 Dec 21
Bob Pedersen
Bob Pedersen
14:33 10 Dec 21
Derek my technician restored our water softener and explained how to maintain and monitor the salt level. Being new to the area he gave great tips to me on how to best use the equipment and enjoy the outdoor activities locally. He was timely and friendly.
Jack Buettner
Jack Buettner
19:26 09 Dec 21
The tech was on time, clean and neat
Codex Noir
Codex Noir
19:10 09 Dec 21
I’m very satisfied with my entire experience, from the call center Ladies, to Chris my tech, he was quick to arrive, punctual & was able to troubleshoot our complex ongoing problem within minutes of arrival. He even took my call when he was already about to leave for the day. I have had COUNTLESS plumbers come out to fix & try to fix this same issue, they all say different things. Chris pointed out that the propane pipe leading to my tankless hot water heater wasn’t even the right size! not nearly big enough, within minutes! He was also very knowledgeable about this area & the exceptionally hard well water that we have down here which was VERY helpful. He said that our current solvent free water softener was not nearly adequate for this area & he suggested a salt softening system instead. He said that if we didn’t get the salt system, we would be replacing our tankless heater every other year, if not yearly (which has already proven to be accurate, but I didn’t tell him that, He knew 👑 ) he also helped diagnose the ongoing issue with our now second new Rinnai tankless water heater, the thermostat on the top is doing the same thing our last Rinnai did, he said that calcification/mineralization can cause them to stop working, an issue that nobody else has told me about before, none of the now countless plumbers has told me that before, I was fairly shocked that such a simple thing has gone unnoticed (on TOP of the very clearly wrong sized propane pipe!! Which is even clearly labeled that it needed to be 3/4 in. NOT 1/2 in! & I just paid to have that replaced this summer!! So I got ripped off!! So now, those guys owe me. Chris not only saved me money by FINALLY properly diagnosing the issues, he put money back into my pocket!) I am beyond grateful. I am POSITIVE that had anyone else been able to come out, they would’ve misdiagnosed AGAIN & I would be paying for more ‘repairs’ that didn’t even need to happen, again.I highly recommend, 10/10.
Tim McNulty
Tim McNulty
15:42 09 Dec 21
The guys that installed my Lennox system were very professional and helpful in helping me understand my new A/C and Heating system. They were patient in answering my many questions. I couldn't have received any better installing crew than I got on June 7, 2021. Thank you Goettl's in your training these men received. Through them and the products speaks highly of Goettl's. I would recommend Goettl's to any and everyone I meet. THANK YOU FOR A JOB WELL DONE!!! I highly recommend this company for installation, maintenance and all other services they provide.👍
Susan Stanton
Susan Stanton
20:58 08 Dec 21
David Dane
David Dane
19:14 08 Dec 21
Matthew was right in time and did a thorough job. He cleaned up well after. Liked our dog! Nice guy with good knowledge.
James Chester
James Chester
18:38 08 Dec 21
Derrick did a great job installing our replacement garbage disposal. We have contracted with Goettl’s a number of times and have always been satisfied.
Pasquale Grossi
Pasquale Grossi
16:56 08 Dec 21
Great service, Fernando was on time, knowledgeable, personable and very professional.Gottles has been and still is a 5 star organisation .
Mary Ellen Lawrence
Mary Ellen Lawrence
20:52 07 Dec 21
Carol Flinner
Carol Flinner
17:00 07 Dec 21
Kelly, did u change filter
Ray and Anna McElligott
Ray and Anna McElligott
15:54 07 Dec 21
Fernando gave us very good service.
bob anderson
bob anderson
14:19 07 Dec 21
Arrived early very courteous good job
Elizabeth Becker
Elizabeth Becker
14:18 07 Dec 21
Herman Joel
Herman Joel
22:07 06 Dec 21
Diane Gilliam
Diane Gilliam
18:58 06 Dec 21
Josh the service tech, was great. Very personable, knowledgeable and thoroughly explained the issue with my furnance. He explained my options in a professional manner and instilled confidence that he was offering good advice. I'm very happy with Josh and the service he provided.
James Beck
James Beck
16:44 03 Dec 21
Joseph DeStilo
Joseph DeStilo
16:21 03 Dec 21
Friendly knowledgeable service.
Terry Moore
Terry Moore
01:11 03 Dec 21
Ben, our tech who provided the repair, answered all of our questions in a clear and professional manner. He provided us with some very useful information about our HVAC unit. He provided timely work and clearly explained what was done to fix our problem. I would recommend Goetis.
sedona voiceovers
sedona voiceovers
21:45 02 Dec 21
They were great, from Kendra in the service department to Greg, my repair tech. Highly recommend Goettl’s!
D Brotzler
D Brotzler
17:15 02 Dec 21
Pedro was very helpful - will use him for repairs in the future.
Cyndi G Hutson
Cyndi G Hutson
21:55 30 Nov 21
Braulio was a breath of fresh air - professional, very knowledgeable; took time to explain the problem to us.
James Reichert
James Reichert
21:17 30 Nov 21
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Contact the experts at Goettl's High Desert Mechanical.

Call us at (928) 567-2200!