Reviews


Gas Furnace Repair in Cottonwood, AZ, 86326

“Kelly was fantastic! Friendly and professional. Highly recommend!”
- Stephanie T.

Plumbing Replacement in Cottonwood, AZ, 86326

“Pedro Rodriguez ROCKS. Did a great job replacing my PRV. Very professional, finished in a timely manner. Would reccomend to all.”

- Art L.

Water Heater Replacement in Prescott, AZ, 86301

“Awoke to a garage awash thanks to old water heater busting. Used the chat function around 7:30 AM. Had new one up and going before supper time. Tech Derick fast, friendly, and efficient.”

- Joe M.

Air Conditioner Repair in Camp Verde, AZ, 86322

“Goettl has the best group of service individuals in the Verde Valley. Always going above and beyond what would be expected!
I would never call another company.
Thank you Goettl !!”

- Steve P.

Air Conditioner Repair in Prescott Valley, AZ, 86314

“We don't own our property, it took 3 years to get the right Service Tech to fix our air flow problem in two of our back bedrooms. Your Service Tech Ben Baca listened to me and resolved the problem. So far so good!! Thank you Ben”

- Debra W.

Great service. Very thorough and professional

- Robert White

I was very satisfied with the service that Greg gave

- John enos

excellent service

- Dennis Skelton

++

- Jay McGinn & Barbara Uren

Justin was very efficient and police. he did a great job

- Debbie Deloof

Stephanie Mahoney
Stephanie Mahoney
01:30 02 Dec 22
Solved my problem with the sluggish drain. Cleaned up the area. Very friendly.
Luci Gaudreau
Luci Gaudreau
18:53 01 Dec 22
Excellent service and great personality, Greg. Helping us preserve our 26 year old AC. Works fine. We’re happy.Bryan is an efficient, friendly agent for this company. Thanks for good service.Another personable and efficient tech was here today. Thanks Melvina. 5 years of terrific work for our aging system.
Tom Schumacher
Tom Schumacher
01:27 01 Dec 22
The technician JD, was quick to diagnosis the problem and suggest the best way to correct it. With one phone call, parts were ordered and a detailed estimate was emailed in minutes to me for approval. All businesses should work this efficiently and effectively!
William Raleigh
William Raleigh
19:18 22 Nov 22
Nathan fixed my furnace and is working great now. He did a fantastic job.I have to say that Goettl’s is top notch and I will recommend them to anyone looking forrepair work.
mandy burruel
mandy burruel
18:17 20 Nov 22
Dereck Fringer responded on time. He explained to my husband and I the cause of the plumbing issue, and how he would be fixing the problem. Dereckwas patient and courteous in answering all our questions regarding the plumbing issue. We will definitely not only recommend Goettl’s High Desert Mechanical in the future, but especially we will tell our friends to request Dereck Fringer, he stands by his work. 😃👍
Bernardo Higuera
Bernardo Higuera
21:28 18 Nov 22
Carolyn Siegfried
Carolyn Siegfried
20:28 17 Nov 22
Braulio was service technician sent by Goettl’s High Desert to change filter in my furnace, clean & check to make sure it was working properly. I was very happy with Braulio as he was quite knowledgeable & spent extra time answering my questions. I would highly recommend Goettl’s Co. & service representative, Braulio - who was a highly qualified certified technician. Also nice that he tested to make sure my house did not have any carbon monoxide fumes present. .
Mehgan Moore
Mehgan Moore
20:53 16 Nov 22
Lisa Rosenow
Lisa Rosenow
22:58 15 Nov 22
Melvina was terrific. She arrived promptly and thoroughly checked everything out on our 2 older heating systems. She showed me pictures and gave a clear explanation of the maintenance issues she found along with the reasonable estimates for the necessary cleaning and repair. She also set up a schedule to have everything done the same week as the initial call. This kind of service is why we’ve trusted Goettl’s for 40 years.
Ali Z
Ali Z
22:14 14 Nov 22
Well we had a tech come out the first Time But we noticed he left right away ti soon didn’t spend time like the techs before So today when we turned on the Heater we noticed it made a low noise but didn’t heat anything then shut off so we called and hada very pleasant and professional young man come Out by the name of J D he found out the previous r tech That serviced our unite never and forgot to switch the gas panel back On I have to say It makes us a little nervous wondering how Dangerous that would been if I let the heater run But anyway J D also said he had to lower the pressure on the GAS to the manufacture requirements it was left to high J D was very professional Great Customer Service communicated well on what he did and what the issue was I’m not trying to get anyone in trouble We just feel that it’s criticle that If would not be a Bad Idea to ask and Have your techs Di a DOUBLE CHECK when dealing with Heater for the safety of it other then that everything was great thank you
Michael Loveless
Michael Loveless
16:09 14 Nov 22
Greg was very professional. He is dedicated to his job and cares about client service. Greg is a smart technician. Very thorough!!! Top notch technician. Thank you so much everyone!
Judith Mahalko
Judith Mahalko
01:36 11 Nov 22
Karl came in got to work , changedthe filters, checked the furnace made sure it work well. It didn't take that long and he was on his way.Thanks for the good service.
Jim Dawson
Jim Dawson
03:25 10 Nov 22
The technician, Matt, was professional, friendly, explained the issue, solved the problem quickly and efficiently - and smiled the whole time. The manner in which he handled himself reflected very well on goettls. I would highly recommend this company and this tech
Elizabeth Corbett
Elizabeth Corbett
00:45 09 Nov 22
John was very knowledgeable and helpful.Unfortunately for what the issue was, I thought it was quite expensive.
Jk Leon
Jk Leon
17:51 08 Nov 22
Daniel serviced our heater today and was very congenital, professional and madre sure all areas he worked in were clean before he left. We have been using Goettell’s for over ten years and would highly recommend them to anyone.
derek arias
derek arias
17:00 08 Nov 22
Out of all the guys who have come out and put me through the ringer, Nathan has been the only one to help me. He is a no nonsense kind of guy. He got right to the point. Found the problem that no one else was willing to find nor fix…. But I will be calling and asking for Nathan every single time. Thank you Nathan for addressing the problem and actually taking the steps to getting it fixed!
Coyd Ross
Coyd Ross
15:01 08 Nov 22
Neal Davis
Neal Davis
19:40 07 Nov 22
Daniel was on task and quite efficient! Thank you.Neal & Cindy Davis
Melissa Andrea
Melissa Andrea
19:24 07 Nov 22
Daniel was very pleasant and competent, took photos of the unit to show me specifically where the problem was, and recommended solutions. I was very pleased with his service.
Christine Collins
Christine Collins
16:43 07 Nov 22
Brandon was here this morning to look at a problem with the water softener. He was knowledgeable in explaining to me about the problem. Told him I unfortunately had the same problem with the water softener a year ago. He fixed it, hopefully it doesn’t happen again! 🙂 Will have Brandon come back to replace the seals on the unit and have him check the other plumbing in the home to make sure it’s ok. Thank you Brandon!Also, I wanted to give Kelly and James who have checked out my AC unit in the past a shout out! They are both fantastic! Wanted to give these guys credit, sorry it took so long had problems with my google.Thanks again! 🙂
Mark Stanley
Mark Stanley
23:45 04 Nov 22
Greg the service tech came out and repaired our heater we were very pleased with the service he done A+ thank you!
Matt Meller
Matt Meller
16:29 03 Nov 22
We needed a new sink, garbage disposal and faucet installed.We were able to schedule an appt in reasonable time. They arrived on time, gave us a quote and had the work done quickly. They were very professional and nice. I will definitely call them again!!
Ken Francis
Ken Francis
17:14 02 Nov 22
In my 75 years on this planet, I have owned 4 different homes, and John Dail has been the best plumber. His years of experience, work ethic, communication skills, friendliness, and skills are top tier. was very friendly, polite, and answered all my questions. Goettls is extremely lucky to have him as part of their team.
Nate’s our guy at Goettl! We’ve been working with Goettl on various different projects for most of 2022. They’ve been a great company to work with and their field technicians are super friendly, knowledgeable and professional.
debi cragg
debi cragg
21:32 31 Oct 22
He was very informative and answered all questions, covered all areas. Very pleasant.
Victoria Valdecanas
Victoria Valdecanas
01:42 31 Oct 22
Derrick was very professional and knowledgeable of his work.
Garth Cook
Garth Cook
22:19 29 Oct 22
Brandon did an excellent job of replacing our hot water heater, installing a Flow Tech device (electrolysis of calcium & magnesium ions), installing a pressure compensation tank and drip pan with piping to outside of house. Very personable & professional. Answered all my questions & provided all the information I needed. Goettl’s & Brandon are a 5 star team.
jennifer johnson
jennifer johnson
20:08 29 Oct 22
Usually don’t do ratings or 5 stars because there usually is room for improvement. Brandon gets Five Stars because he thought out of the box brought up an alternative. By doing so made multiple repairs without opening interior walls. We had Goettl employees here before and all were good to deal with and welcome back again. Jack and Jennifer Johnson
Phil Ritter
Phil Ritter
15:22 29 Oct 22
Melvina was fast and efficient trouble-shooting the heating problem and getting the replacement part order started. She's a great professional representative for Goettls and wonderful to work with!
Marianne Thomas
Marianne Thomas
01:31 29 Oct 22
Kelly Lyles was a complete gentleman. He examined the unit and determined I needed a control board. He tried to use what he had on his truck but it didn’t work. He told me he would check in the shop tomorrow and call me either way. He is a very good and honest serviceman. Thank you.
Barry Levine
Barry Levine
00:24 29 Oct 22
Nate was quite thorough and was able and willing to share technical advice in response to my (many) questions. Decided to pay a bit extra for the annual "twice per year" service which included discounts on service calls (should I need any besides the one next summer for the A/C checkup).
Andrea deSherbinin
Andrea deSherbinin
21:31 28 Oct 22
So grateful to have Nate as a technician. He's professional, proficient and efficient.
Gary Kerans
Gary Kerans
20:10 28 Oct 22
Ben was our tech rep and he preformed our annual furnace maintenance check. As usual he was very thorough and professional and answered any questions I had. Great attention to detail and great knowledge of our system. Highly recommend Ben at your next service appointment.
Pleasure to work with Melvina
Ken Swigart
Ken Swigart
17:19 28 Oct 22
Outstanding Service! Technician was professional and explained the testing steps and the results very thoroughly for the system maintenance that was performed this morning. Highly recommend if you need service or repairs on your HVAC System.
Shirley Cox
Shirley Cox
17:14 28 Oct 22
We found Greg to be knowledgeable, polite, and efficient. We consider him to be a keeper! Thanks for your help!Art and Shirley Cox
Ted Karstadt
Ted Karstadt
17:10 28 Oct 22
Thank you Geottl employees. You made the best of an unusual situation. Three months ago a circuit board failed on our 20 year old Heat/AC unit. They were able to diagnose and replace quickly. It was important since my wife has been receiving treatment for stage 4 lung and brain adenocarcinoma cancer. Recently, we changed from AC to heat and the heater would not come on. Geottl employee, Kelly, diagnosed and replaced bad circuit board as urgent warranty repair with out my saying anything. I appreciate having Kelly to my home and the other employees involved with my service.Sincerely, Ted Karstadt (Verde Valley Music Owner)
Jon Wilson
Jon Wilson
16:19 28 Oct 22
Showed up on time. Found issues and showed me the problem. Glad he came and did a great job. Saved the family from issue that could have been terrible in then dead of winter. Plus saves my unit from further damage. A plus service.
Steve Elliott
Steve Elliott
12:52 28 Oct 22
Awesome friendly patient staff, they felt like family! ThankYou for going out of your way to meet our needs!
Michele Carullo
Michele Carullo
00:15 28 Oct 22
This was a call back for furnace. Furnace was not running. Immediately was given same day appointment. Tech was able to pinpoint problem, access the difficult to reach furnace and got it working.
Chris Mandziuk
Chris Mandziuk
23:56 27 Oct 22
Nate was very professional and explained the options of repair vs a new unit. I have an older unit so I most likely will replace it. Nate also offered to let me borrow a couple of his personal space heaters since the house gets down to 62* at night. A very pleasant and unexpected courtesy. Thanks Nate!
neal hammel
neal hammel
23:55 27 Oct 22
Chi's came in to do a water softener & on demand water heater cleansing. He was very professional & frankly enjoyable to work withNeal Hammel
Jim Baugh
Jim Baugh
21:18 27 Oct 22
KELLY knows the ins and outs of HVAC maintenance! I highly recommend him as a technician, extremely knowledgeable, personable, and a pleasure to work with.
Martin Feder
Martin Feder
18:36 27 Oct 22
Brian showed up on time and was professional, knowledgeable, and friendly. We hope to work with him again.
mary hancock
mary hancock
16:59 27 Oct 22
JD Pilkington was outstanding and not only got our thermostat working but took the time to explain it to us so we were more educated in using it. We felt very well taken care of and would like to have him every time! Mary Hancock
Doug Smith
Doug Smith
18:47 26 Oct 22
Very good service. We always request Greg Ashby to do the work. He is efficient, prompt, knowledgeable and considerate.
Rick Haas
Rick Haas
16:20 26 Oct 22
Nate was professional. Immediately diagnosed furnace and ordered parts.
Brandon Shelton
Brandon Shelton
21:11 25 Oct 22
Nate and Carl was highly professional took the time to explain to me every procedure that he was doing during the diagnostic.Nate and Carl also took the time to explain to me on how my thermostat has failed.100% would recommend them to anyone.
Larry Duncan
Larry Duncan
21:10 25 Oct 22
Kelly arrived on time for a scheduled maintenance, was friendly, courteous and professional. After completing he answered some questions and with his answers gave me a better understanding of my HVAC system. I am thoroughly pleased with Kelly’s performance and concern for my satisfaction, I highly recommend Kelly and Goettl for their service.
Joan Carney
Joan Carney
20:48 25 Oct 22
We discovered a leak in an outside faucet over the weekend and called Goettl's on Monday to see if anyone could fix it soon. They scheduled us right away for Tuesday. On Tuesday at 9am Derick Fringer, Plumbing Technician from Goettls arrived. He had given us a call 25 minutes before to let us know his arrival time. The company also sent a picture of Derick. We really appreciate this helpful communication. Derick was knowledgeable, friendly and professional. He repaired the leak by replacing the faucet as well as the pipe leading to it under the house. Derick made a trip back later to add an attachment to make the faucet more solid and secure. Many thanks to Derick for his expertise in resolving this problem for us before the freezing temperatures begin.
Doc Fiala
Doc Fiala
16:39 25 Oct 22
Technician was Chambers Griffin. He was professional, polite and seemed honest and sincere.
Paul Lande
Paul Lande
18:03 24 Oct 22
Excellent customer service. Thorough and professional.
Kelsey Gardipee
Kelsey Gardipee
16:16 24 Oct 22
Brian was on time and friendly. He completed all maintenance on my heater with no concerns in a timely manner.
Brian Drum
Brian Drum
15:14 24 Oct 22
Best service ever!!
Josh McIver
Josh McIver
18:59 23 Oct 22
Brandon did an amazing job and was timely in getting here! Highly recommend Goettls! Thank you!
Pamela Williams
Pamela Williams
18:22 22 Oct 22
Chambers provided excellent service and was a pleasure to work with.
Kenneth Luk
Kenneth Luk
23:51 21 Oct 22
Bryan was on time for his appointment to provide the semi-annual service of our heating/cooling system. He was courteous and respectful of the cleanliness of our home. He gave us a thorough report of his findings and suggested that we consider a replacement of our equipment (because of its age) in the future. He was our service person also during the last service call. We are happy with his performance and his professionalism.
LeVonne Wilkin
LeVonne Wilkin
23:39 21 Oct 22
Kelly was extremely thorough and was able to determine what was wrong with the heater
Marie Desroches
Marie Desroches
17:15 21 Oct 22
Nate performed maintenance on my system professionally and excellently. He answered all my questions. Great service.
GARY ZECCA
GARY ZECCA
00:17 21 Oct 22
Greg was extremely helpful and listened to our concern with the noise of the fan system. He diagnosed the program and it now runs as quiet as a mouse with sneakers.Glad we resolved!!Always very considerate, informative and professional.Gary Zecca
James Lenz
James Lenz
23:43 20 Oct 22
Service technician was excellent. Great service and great company. Thank you
wilna moen
wilna moen
22:50 20 Oct 22
I have used this company an Number of times to install new systems. Currently I use them for maintenance. They come twice a year and I’m please with the service.
Richard Sherman
Richard Sherman
18:35 20 Oct 22
Nate was great! Found and fixed the problem. Patient and responsive to our questions.
Jenny Emminger
Jenny Emminger
18:13 20 Oct 22
Our gas line was red tagged, the knowledgable repair man came out the next day we are still discusing options. But it was quick and friendly service.
Michael Dougherty
Michael Dougherty
17:54 20 Oct 22
Chambers was efficient, pleasant, and thorough. I will definitely request him on my next service call from Goettl’s’s.
David Kauppinen
David Kauppinen
19:24 19 Oct 22
Technician Bryan arrived on time and performed biannual service on my HVAC system (heat pump and air handler). He was very professional, cordial, and satisfactorily answered all my questions. After completion, I received a text message and email with details of the completed service along with photos. Great job.
Mary Tibshraeny
Mary Tibshraeny
00:18 19 Oct 22
Ben is an excellent technician. He is very knowledgeable and professional. He always explains everything and is very good natured. He has performed his job outstandingly.
kevin anderson
kevin anderson
23:34 18 Oct 22
Greg always does a great job. He was on time, efficient, knowlegible, and friendly. Explained the new rating system very well.
Lorrie Petersen
Lorrie Petersen
22:07 18 Oct 22
Super nice guy, solved my problems efficiently and I’m very pleased! I highly recommend them!
Cheri Breeman
Cheri Breeman
21:41 18 Oct 22
Derick was amazing. I thought I needed a new hot water heater when the problem was much bigger. When my neighbors flushed their toilet in the building next door I heard a loud screeching sound. He went above and beyond to solve the issue that I don’t fully understand. He coordinated with the property manager and building tech to resolve in a timely manner Thanks
Russell Flaherty
Russell Flaherty
20:21 18 Oct 22
Fernando was very professional, friendly and efficient. He prepared my system for the winter and explained all the current conditions of the components!
Marjorie Rogge
Marjorie Rogge
20:14 18 Oct 22
Called for appointment due to excess fan noise. Serviceman arrived on time with 30min prior notice. Serviceman was very friendly & personable. He listened to my problem then explained plus physically showed me how to improve my units performance. Installed starter assist for unit to prolong life. Serviceman was knowledgeable in his craft plus went over cost of part, service & maintenance agreement before the work. Serviceman finished part installation, pm & presented me with paperwork. We discussed future pm and serviceman left. I would recommend Bruilio to friends and family.5/23/22 2:30pmBryan arrived on time, explained approximate time to install surge protector on HVAC unit. He was friendly, personable & professional. Bryan completed job per the time line. Once done I signed paperwork, paid the previously quoted price & Byran exited my home. He sent text message to thank me for having him do the job.Goettl is a great company responding promptly to my home needs with knowledgeable employees.
Erik Mrdak
Erik Mrdak
19:08 18 Oct 22
Great service and very knowledgeable and professional. Matt Davis exceeded my expectations.
Tager Bills
Tager Bills
17:35 18 Oct 22
The tech, Kelly Lyles, was terrific. He correctly diagnosed and resolved our problem and proactively recommended additional work to avoid future problems, which he then expertly performed. He took his time to ensure that the system would work properly going forward.
Andrea S
Andrea S
01:40 18 Oct 22
Bryan was very professional and thorough. Appreciated his friendliness as well. Thank you!
Robert Schultz
Robert Schultz
21:14 17 Oct 22
Service Tech was very professional and informed us of the great condition of our furnace,and ready for winter. Thanks...Goettl's.
Paul S
Paul S
18:25 17 Oct 22
My tech Nate was excellent. He explained all the test he had conducted with me.
Rebecca Hostetler
Rebecca Hostetler
17:58 17 Oct 22
Chambers was the technician who came to do maintenance on our hvac system. He was amazing! Very personable, respectful and easy to talk to. It made the experience less stressful all in all.Next time I call, I will ask for Chambers! Thank you, Chambers of Goettls!
PUGSLEY GORDON
PUGSLEY GORDON
02:07 15 Oct 22
Called for HVAC but turned out to be a broken hot water pipe. Tech was caring, responsive and the evaluation was quick and sent a tech same day to resolve the issue quickly. Pricey but it was an emergency. Who can argue pricing under these circumstances.
Jill Smith
Jill Smith
23:50 14 Oct 22
Yes, Chambers was fabulous. He is very professional, skilled and educational. Probably the best HVAC technician that we have ever had! We can definitely recommend him! Thanks so much, Chambers!
Kevin Kucera
Kevin Kucera
00:54 14 Oct 22
Estimated custom AC work Professional. Listened to what I wanted to accomplish and offered an appropriate solution.
Susan Engdahl
Susan Engdahl
20:09 13 Oct 22
Nate was courteous, professional and personable. Thank you for your help!
Gary Fant
Gary Fant
18:19 13 Oct 22
Phil Rush
Phil Rush
22:09 12 Oct 22
Always on time and reasonable
Anna Abderhalden
Anna Abderhalden
22:03 12 Oct 22
Nathan was here to do seasonal check and maintenance of our furnace. We appreciate the timeliness, professionalism and courteousness of this young professional. We are grateful for his professionalism and willingness to answer any and all questions that we have. Nate gave some useful suggestions as well.
Ellen Joy Mangan
Ellen Joy Mangan
20:58 12 Oct 22
Sydney Mitchell
Sydney Mitchell
18:46 12 Oct 22
Derek is so hard-working and very caring. We feel very grateful that he’s the one that comes once a year to service our tankless water heater.
Jim Ohars
Jim Ohars
18:13 12 Oct 22
Very good.
Garry Myers
Garry Myers
17:12 12 Oct 22
Matt Davis did an outstanding job on our heating system. He is very knowledgeable, professional, friendly, and was on time. I feel that he is an asset to Goells.
Shellee Serna
Shellee Serna
16:18 12 Oct 22
Nathan was very professional and knowledgeable. He explained everything that he had done in a manner I could understand. I was extremely happy with the service that Goettls provided.
Alexander Toth
Alexander Toth
01:28 12 Oct 22
Colleen Wilson
Colleen Wilson
22:09 11 Oct 22
AMAZING! I learned so much about our system from Ben Baca. He was extremely knowledgeable and able to put it in understandable terms for me. He was courteous and patient with all my questions! He did an amazing job!
Robert Gauthier Sr.
Robert Gauthier Sr.
21:25 11 Oct 22
Matt did a great job!
Bill Rowe
Bill Rowe
18:47 11 Oct 22
Jon DeCavele
Jon DeCavele
17:12 11 Oct 22
Great service by Goettls, service techs, Greg and Karl were very professional and provided quality service on my HVAC system. They thoroughly checked, inspected and adjusted the system to ensure it would run efficiently.
Al Horwitz
Al Horwitz
16:28 11 Oct 22
Showed up on time and took care of the problem. Great job. Very happy
Teresa Sherwood
Teresa Sherwood
16:00 11 Oct 22
Josh is very polite, professional, knowledgeable, and on time.Very glad I called Goettls!Thank you
Jon O'Shea
Jon O'Shea
15:58 11 Oct 22
Marc Matteo
Marc Matteo
20:12 10 Oct 22
Melvina did a great job on our annual heating system maintenance! Very courteous and knowledgeable!
Bob Black
Bob Black
18:22 10 Oct 22
I would like to thank Melvina Vigil from Goettl’s High Desert Mechanical for her informed and friendly professionalism throughout her HVAC maintenance visit. She quickly diagnosed a failing and vital part of our unit and ordered a replacement. She is confident and reliable and we appreciated that she arrived wearing a mask. Thanks again.
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