I was impressed from the first with Goettles when their representative arrived. He made an assessment of our needs, did not try to oversell, answered all questions in a straight forward and truthful manner and the company installers did exactly what he said they would. A very impressive company indeed, dealing with someone who is rarely impressed with most residential sales and service companies.
04:45 10 Aug 22
Estynn did a great job and the clean up was good.ThanksRich Campbell
19:00 09 Aug 22
Very responsive to my call with service provided next day during busiest time of the year. They were able to diagnose and fix the AC issue during initial visit at a very reasonable cost. I have signed up for regular maintenance with them . Great local company.
19:22 08 Aug 22
JD was very Professional! Thank you for sending him. I'm grateful for Goettle's quality customer service care.
16:55 08 Aug 22
They were great
03:03 08 Aug 22
Michael was fantastic. would love to have him as our dedicated technician. Kind, thorough and knowledgeable.
17:57 06 Aug 22
Chambers is the man!
17:46 06 Aug 22
Just had ac compressor replaced service man James was very professional and informative. Customer service people helpful and understanding. Very good experience will call them again if needed.
17:36 05 Aug 22
16:41 05 Aug 22
We were not prepared to purchase a new faucet when John Dail arrived for a service call. When John explained our old one was not repairable, he was very patient in helping us select a new one. Installation was quick and efficient. I would highly recommend his service.
15:19 05 Aug 22
14:43 05 Aug 22
Ben was very responsive, professional, and helpful in explaining what our system needed. Goettl's has been exceptional in every way and we really appreciate their quality and reliability.
21:45 04 Aug 22
Ben right away made me feel comfortable in my own home. He was very professional & knew what he was doing. He found the problem immediately & went to work fixing it. In a very short time he had us back in business & our home was cool again in no time. Thanks Ben, good job!!!
20:16 04 Aug 22
Ben is a professional and did a great job. He explained options for future maintenance & answered all of my questions. Ben represents your company well.
18:15 04 Aug 22
John came by and gave me a quote to replace a prv valve. Unfortunately he didnt have the part. We are rescheduling an appt to replace the valve.
20:55 03 Aug 22
I can't spell the name but I sure trust it
18:58 03 Aug 22
Fernando did a great job!! It's coooool again! Thanks Goettls High Desert 😊
19:49 02 Aug 22
Melvina was extremely thorough, very polite and professional - she did a complete diagnostic of my cooling system inside and out. She could have rushed through things, but she did not.Very comprehensive and impressive- I wouldn’t use anyone but Goettl High Desert Mechanical, they train their techs throughly and Melvina is excellent example of this. Thank you so much . Well done
00:48 02 Aug 22
Chambers was very professional and helpful in helping us with a system leak we have. Very efficient and courteous.
17:14 01 Aug 22
Goettls is expensive but they do a great job. Their techs are well-trained and professional.
16:46 30 Jul 22
Kelly came the next day after we called for service. Our air conditioner was not working at all and it was 100 outside. He was thorough, professional, and great about explaining everything that he did. We are completely happy with his service and recommend him without reservation
15:36 30 Jul 22
Superb air condition service from this business and from technician Matt. They were able to schedule us on short notice, and came on a weekend for A/C issues. They sent Matt, a second generation refrigeration expert who was professional and courteous. Matt diagnosed our problems, and carefully explained our filtration, compressor, and fan issues. I would highly recommend this Goettles for maintenance and repair!
22:32 29 Jul 22
Very happy with the company and the technician...!! Highly recommended..!!
20:28 28 Jul 22
I called Goettls and they came out the next day and got my A/C running again! Ben Baca was my service mechanic and he was fantastic!
18:16 28 Jul 22
They were quick to respond and show up. He was courteous, professional and had the parts needed.
17:35 28 Jul 22
16:05 28 Jul 22
Kelly the technician arrived on time. The company sent a text ahead of time with Kelly’s picture. While he was here Kelly was personable and explained each part of the service procedure. He provided a detailed report along with recommendations. An excellent experience.
22:30 27 Jul 22
Chambers was interested in hearing the issues this far. He demonstrated the assessment he did along the way and explained anything that was not clear. It is refreshing to have someone that is knowledgeable, respects the I formation shared and gives you the straight story so an intelligent decision can be made. Thank You Chambers for the assistance!
21:33 27 Jul 22
Goettl gets a 5 star review today. All other local companies are current 3 weeks out and Goettl was able to come next day! That is amazing enough but I also found their customer service team to be friendly and responsive. The technician was right on time, professional and he was able to diagnose and order the parts we need asap. So far I am impressed. Thanks team!
20:15 27 Jul 22
Professional, timely, great communication, exceptional friendly service from all interactions.
16:51 26 Jul 22
I’ve met with JD from Goettl’s 3x nowThe first time he arrived to perform maintenance on one of our 4 rental properties. I was impressed with all his gadgets. I counted at least 3.While he was there, I asked a lot of questions.Before launching into a detailed description of what each read out meantHe showed me a printout tailored to our old AC (installed in the early 90s)From the printout I knew what the target reading should be.After replacing what he called a ‘hard start kit’ (looked like aluminum can). The levels fell within range of the spec sheet.Cost for the kit and install without our 15% discount $298We’re on their annual maintenance plan. Which is $249 per property. This includes inspections 2x a year, replacement filters and 15% off on repairs.Since that first day I’ve requested JD. He’s a hard worker who seems to love what he does.However I also met his assistant Dan. Another great guy who’s father works in their plumbing department.
03:08 26 Jul 22
23:33 25 Jul 22
Matt is very knowledgeable and professional.He explains and communicates very well.A pleasure to deal with.
20:54 25 Jul 22
Fernando V was prompt and on time. Kept our company in the loop with the details of the service and offered options of repair. We have used Goettl several times and are very happy with their service and their polite professional technicians.
20:38 25 Jul 22
In a time when the service industry has lost a step, it it great to know people like Chambers Griffin are still out here representing themselves and the company they work for with excellence. I gave him a five star review because they wouldn’t let me give ten. Keep it up 👍🏻
19:01 25 Jul 22
18:57 25 Jul 22
We were thankful that Melvina showed up and was able to diagnose the problem. She checked everything out and made sure of the problem before leaving. We were very impressed by her knowledge and competence. Thank you Melvina!Islas’s
17:04 25 Jul 22
Ben is a very nice young man. I hope that this call solves the problem that I’ve had on going for the last three years.
14:16 25 Jul 22
00:03 25 Jul 22
Soooo grateful for the best service, Greg was WONDERFUL, very happy!!
16:13 24 Jul 22
We called Goettl’s to address water coming from our AC on a Saturday morning and they came first thing Sunday morning. Greg was very professional and knowledgeable and did a thorough assessment and repair. We are very grateful for their responsiveness and skills.
05:49 24 Jul 22
Kelly was awesome!!!! Explained every single step as he went, taught me things and was someone you can tell could be trusted. I know some basics about HVAC so wanted to make sure everything was kosher. Kelly allowed us to let our guard down and earned our trust. Thank you Kelly!! Finally feel comfortable about calling a HVAC company without fear of being ripped off. Kudos!!
22:11 23 Jul 22
I love that Goettl's has an emergency service you can call even on the weekends and you actually get to talk to a real person that is customer friendly. Goettl's was able to send one of their technicians within 24 hours to fix my mini split system that was running on half the capacity due to a freon leak. Earlier this week another company came out to look at my mini split system, but they totally missed the freon leak that was causing condensation to leak out of my ceiling units. When Greg Ashby from Goettl's came over, he immediately figured out what the real issue was and was able to get the cooling back to full capacity in a short time. From now on Goettl's will be my go-to company for bi-annual maintenance and emergency repairs.
01:29 23 Jul 22
Braulio showed up on time, is very friendly (even after being on his 3rd job on a day that reached 105 degrees) and got our broken AC working in the estimated time. Highly recommend.
00:15 23 Jul 22
Matt was very pleasant and efficient. Quickly solved the problem.
Gene and Nancy
22:36 22 Jul 22
Our serviceman Greg, texted to let us know he would be arriving earlier than planned. He was polite, efficient, and gave very clear explanations regarding the problems, fixes and pricing for repair. We are now staying cool in the hot AZ summer!
22:03 22 Jul 22
I called Goettl’s this morning about a leaking backyard faucet. Their plumber, John Dail, finished another job earlier than expected so came by to assess the issue. In about 45 minutes (which included going to ACE for a part) he had the faucet fixed. John was respectful, very friendly, and professional. He explained everything about the issue, showed me the broken part, and explained what the part does. I have always had a good experience with all the Goettl’s employees and services. I’ve been using Goettl’s for years for my HVAC.
16:53 22 Jul 22
Thanks so much Nate for diagnosing the problem and taking steps to remedy this issue for me. I really appreciate your compassion and patience with my extreme frustration.
23:24 21 Jul 22
Nate arrived 4 hrs. early!!Extremely efficient and very much of a gentleman.Goettls is the company to call.I signed up for their twice a year contract and saved me many dollars today.2 1/2 years ago I hired Jungle Cat at around $6,000 for new air conditioning unit and new furnace.When my air went out yesterday, the earliest appt. I could get with them was 5 days later when temps here are 105°!!! What kind of legitimate company does that??Thank you, thank you Goettls for your expertise and taking care of me in this horrible heat!I will reccomend you to all of my neighbors in Verde Santa Fe community.👍🙏🤗
23:01 21 Jul 22
16:41 21 Jul 22
22:04 20 Jul 22
20:59 19 Jul 22
18:24 19 Jul 22
Installed to return duct in my house. Now house temperature is more equal. Goettls are professional and do good work!!
17:17 19 Jul 22
00:43 19 Jul 22
He was excellent polite just a wonderful service
18:33 18 Jul 22
Very good technician
17:32 16 Jul 22
Tech was knowledgeable and explained everything.
18:12 15 Jul 22
The service man, Matt was very professional and friendly. I couldn't have asked for a better experience. It made the pain of the a/c destruction easier to handle. I never new it could blow up the way it did.Thanks again for your help.
17:18 15 Jul 22
Friendly service and listened to what Ray told him about our problem. We would use the again.
16:12 15 Jul 22
Ben Baca was our repairman. He is courteous, efficient and professional. Ben immediately recognized the issue with our A/C unit and unclogged a drain pipe that was causing a backup. He vented the system, added automatic shut off switches to avoid potential overflow and rerouted the PVC so that drainage improved. This was all done on the first visit. I highly recommend Goettls.
00:41 15 Jul 22
Chambers was a pleasure to deal with. Positive and answered all our questions. Personable and professional. Thank you Chambers and Goettls High Desert Mechanical!
21:02 14 Jul 22
Great customer service. Tech was very friendly and knowledgeable.
01:09 14 Jul 22
The technician that came out for us was Chris. He was friendly, professional and thorough! I would highly recommend him for your plumbing problems.
23:36 12 Jul 22
21:22 12 Jul 22
kelly is awesome! lucky to have him as a employee!
20:36 12 Jul 22
Ben did a great job. He was on time, courteous, and got the work done in the time needed. Thank you Ben and Goettles’
18:59 11 Jul 22
19:12 09 Jul 22
Air conditioner broke. James was here earlier than expected and fixed it quickly. Very happy with the service!
Kenneth W. Tomb
02:54 09 Jul 22
Very professional service. Quick diagnostics. Responded after hours when I had an emergency AC problem. Highly recommended. James did a great job, explained the problem, showed me the bad part, replaced it and we were done much faster than I expected. A+++
18:53 07 Jul 22
Service was prompt, on time and professional. Fernando identified the issue promptly and ordered the 2 defective parts the same day. Having a homecared senior who was sensitive to heat, Fernando request ed expedited processing from the parts order desk which was greatly appreciated. He came back 3 days later as soon as the parts were received and installed everything, with care and attention to details, which pointed to his professionalism, within 90 minutes.Overall, as a first time customer of Goettl’s High Desert Mechanical, I was quite impressed and satisfied with their services, enough to sign up for their twice a year maintenance contract which is very reasonably priced. Would definitely recommend their services to anyone in need of A/C HVAC repair and maintenance.
18:01 06 Jul 22
15:48 06 Jul 22
Greg Ashby has come to my home previously for Spring and Fall maintenance on my HVAC system and I have always been very impressed with his skill level, neatness and awareness, ability to communicate, his personal demeanor as well as his efficiency.As a result I felt blessed that he was the one chosen to install my new Honeywell Home Advanced Electrode Steam Humidifier as well as the Reme•Halo RGF Air Purification System! Today Greg arrived shortly after 8 am and did not leave until 4:30 pm, working diligently the entire time.Greg's abilities to problem solve, execute and complete the projects at hand are exceptional and made for a very pleasant experience for me. I can not compliment Greg enough! He is superlative in all ways! I always recommend Goettl's and Greg Ashby is ALWAYS my first pick for the person to do the work for me!
16:41 05 Jul 22
Nate came to inspect AC and determine the problem in its performance. He was very efficient and helpful. He explained the problem with me and scheduled a person to estimate cost of replacement.
18:03 01 Jul 22
James Pilkington was great. Professional, knowledgeable and super helpful. They earned my business!
18:42 30 Jun 22
Chris, who made this call, was respectful and helpful. It was just to check on the problem but we are confident that he understands the problem and will be able to come up with a bis and a plan.
18:31 30 Jun 22
Chris was the technician that responded to install new faucets for my washing machine, a needed repair. He was a total professional and he was able to advise me on a problem that unfortunately was caused by ongoing construction on a new bathroom.
16:13 30 Jun 22
Very professional. Very timely. Explained everything in a clear manner.
21:30 29 Jun 22
Nate is it good technician, knows what he’s talking about and he is easy to work with. Thank you
21:24 29 Jun 22
00:22 29 Jun 22
Fernando was very professional, courteous, and friendly. He went right to work and finished in less than an hour. You company was the only one out of 10 I called that could come out and check the system. Much appreciated. Thanks
22:18 28 Jun 22
I really appreciated James' professional and personable service. Thank you James!
20:54 27 Jun 22
20:19 27 Jun 22
2nd time today, Greg A. came and discovered the 1st capacitor installed was not the correct size for the unit. Greg replaced it with a high capacity unit and did it quick and efficiently. He also mounted the other power pack in a much better manner and was able to place and secure the AC cover correctly.Again, very thankful for being thorough, quick to handle concerns, and for your team of techs. They seem to support and honor each other's work even when called to do-over. (That's especially great to see.)Most thankful for quick response and expert service. James P., service tech, is very professional, courteous, knowledgeable, just all-ways personable. He made a hardship situation a most pleasurable.Goettl's is our go-to for AC and heat.
23:01 25 Jun 22
Best part of this was Nate and his professional attitude and knowledge
16:07 25 Jun 22
Braulio was outstanding. Friendly, on time, explained everything. Typical of the high quality service we have come to expect from goettl. Update in June, Braulio called out for ac problem and had it diagnosed and fixed in 10 min. We highly recommend him!
22:57 24 Jun 22
Ben was very responsive and EARLY to the scheduled appointment. He was knowledgeable and very helpful to my tenants with the A/C problems they described they were having. He diagnosed (and fixed) the problem within minutes. Thank you Ben!
23:16 23 Jun 22
21:22 23 Jun 22
18:32 23 Jun 22
16:16 22 Jun 22
Nate did an excellent job on my AC system. He explained everything to me and was quick and thorough! Great job.
03:30 21 Jun 22
Cannot recommend highly enough. It was an after hours call as the AC cooling the kids room was not working. they responded within minutes and had a tech out within 30-40 mins. Nathan was professional, friendly (even though it was after hours), explained everything thoroughly, and had it fixed within 15-20 minutes. Seamless experience from end to end and kids even managed to get to bed at their regular time, which was incredible considering we didn’t even call until close to 7! 5 star + service.
22:31 18 Jun 22
My AC went down in the middle of the recent heat wave. My unit is very old and I was worried it couldn't be fixed at all. However, Greg quickly diagnosed the problem and refilled the coolant and got the AC back up and running. I know I need a new unit but I now I can plan ahead to do that big job. I am so grateful!
17:46 18 Jun 22
Fernando was on time, informative about the job, and professional.
21:07 17 Jun 22
16:48 17 Jun 22
On time, professional, knowledgeable and took care of the pack rat damage repair. Will definitely continue using.
15:02 16 Jun 22
21:49 15 Jun 22
Mr Dahl was a very nice person, explained his work as he was doing it and it was my pleasure to meet him. I truly enjoyed having him to do the work.The only suprise was that the company charged $659. For one a hour job, I thought this was a lot of money for such a small job.
21:21 15 Jun 22
After calling Goettl’s to repair my condenser, Fernando Vasquez came out. He was straight forward, friendly, professional - did a great job. I will definitely be looking to use Goettl’s again.
21:19 15 Jun 22
Fernando Vasquez arrived half hr ahead of schedule. He performed A/C system maintenance professionally. We were satisfied with his service on our Trane A/C unit.
16:34 15 Jun 22
02:40 14 Jun 22
01:44 14 Jun 22
Kelly L. was our service technician today to evaluate and confirm AC performance. Kelly did an excellent job for us, carefully explaining all the work he performed. I would highly recommend Goettl’s for all HVAC work. Thank you Kelly for a job well done!!
21:33 13 Jun 22
Nathan was able to track down the motor we needed for our compressor fan (short supply of course with the infamous supply chain problems) and install and get us back up in 24 hours, having initially come out on a Sunday in 100 degrees!! Great customer care and very much appreciated.
19:07 12 Jun 22
23:44 11 Jun 22
19:35 11 Jun 22
05:30 11 Jun 22
Thank you for the timely, professional service.
21:41 10 Jun 22
20:51 10 Jun 22
Kelly was wonderful checking and finding the source quickly. And I appreciate that he was honest with his assessment. I always recommend goettls
16:19 09 Jun 22
This company is amazing! I am a repeat customer and they provide consistent, excellent service over the years. My AC went down during the start of a heat wave. Fortunately, Goettls has after hours service and my AC was up and running in no time. Greg did an excellent job in troubleshooting my AC. He is professional and explained the issue well. Very pleasant to work with!
02:32 09 Jun 22
Chambers worked hard today repairing the AC problems that was created by James when James first tried to install zone control dampeners in my house. Kelly and Chambers are doing a great job.
21:02 08 Jun 22
17:24 08 Jun 22
12:46 08 Jun 22
Ben Baca was on time, efficient and thorough.
22:00 07 Jun 22
Braulio was timely, efficient, and professional. He got my system functioning quickly and provided a thorough inspection as well as recommendations for future maintenance and repair. I will use this company again going forward.
Shanon De La Sierra
16:48 07 Jun 22
22:41 06 Jun 22
We have not used Goettls High Desert Mechanical yet. The technician, Derick, was just at our house today. I will say that if we choose to install this soft water system, we will definitely use Goettl's. The simple reason for that is because of the professionalism and customer service focus of the technician, Derek Fringer. This company obviously cares about the customer when they have employees of the caliber of Derick.
21:24 06 Jun 22
Ben was very knowledgeable on what was going on with our a/c system. He explained what he recommended and why and the price it would cost to fix the issue(s). He was friendly and professional at all times. Extremely pleased with Goettl. Will be recommending to all friends and family if they're in need of a company that does HVAC services and other services. Thank you!
19:14 06 Jun 22
Adrian did a superb job of checking out our AC unit. We experienced a few outages while we were out of town. Called the emergency on call person and received an appt shortly after we returned home.
Robert Gauthier Sr.
04:05 06 Jun 22
18:58 04 Jun 22
16:58 04 Jun 22
Our tech Kelly Lyles did an amazing job. He was very thorough and informative. I hope they send him out on our next inspection or n 6 months
16:36 04 Jun 22
Nathan was awesome and helpful and informative when I asked questions.
21:40 03 Jun 22
20:49 03 Jun 22
James was great. Super knowledgeable and diagnosed the issue fast. Goettle’s does great business. I have always been happy with their techs and company. I appreciate that they warranty the parts that they install so I don’t have to incur the extra cost when a part doesn’t work the way it was meant to. I am very happy with their service and highly recommended them!
19:01 03 Jun 22
This was the first time we had James as a service technician and we were delighted. Very friendly professional and took the time to explain what he was going to do and then the results of what he did. We will ask for him specifically for our next service call.
18:56 03 Jun 22
The technician was polite and courteous and explained everything he was going to do in detail. I am very satisfied with his service.
17:08 03 Jun 22
Matt was very professional and explained all of his findings on our furnace. I’m glad we have a thorough company we can trust!
19:16 02 Jun 22
Derick is one of the best technicians we’ve ever met. He’s extremely knowledgeable and courteous, you can’t go wrong with someone like that!
21:24 01 Jun 22
21:08 01 Jun 22
Fernando Vasquez was extremely helpful and courteoushe adviced on different themperature settings for summer a/che replaced one filter and was out of stock on the other and promised he would be back. I din't think he would return but to my suprise he was back this morning and replaced the second filter.He kept his word.I Highly recommend Mr. Fernando Vasquez and Goettls High Desert MechanicaL.Sincerely,Ernesto Alvarez
15:49 01 Jun 22
Speedy and efficient! Will use them for regular maintenance.
19:15 30 May 22
18:01 30 May 22
02:39 29 May 22
Very professional and on time. Fixed the A/C within 24 hours and did so for less than I was expecting! Technician was knowledgeable and fixed it promptly... will definitely be calling them again next time!
22:09 28 May 22
The service tech Braulio was very polite and professional. I will recommend ghettos to everyone.
18:43 28 May 22
James was prompt and courteous and explained what he was doing.
00:41 28 May 22
Kelly is a fantastic tecnician.First did an AC service and found a problem. visit was a followup on annual inspection. He is very competent, polite, and knowledgeable. We asked for him and glad we did. We will continue to use Goettl’s for further needs.
17:28 27 May 22
Nathan came to perform seasonal maintenance on our air conditioner. He was very thorough in his inspection of compressor, thermostat, condenser, and changed the air filter. Excellent customer service was provided!
13:08 27 May 22
I was having trouble getting my water heater to ignite. Derrick, my technician, arrived earlier than expected saving me the after hours surcharge and solved the problem within minutes. Derrick was courteous, professional and friendly. While he was there we discussed installing a new water line for a ice maker hook up and replacing a kitchen sink. Due to his professionalism I went ahead and arranged to have the other work done. Overall an excellent experience.
20:18 26 May 22
He did a great job and would like to have him come again
19:25 26 May 22
23:08 25 May 22
Fernando provided very excellent service and he is very knowledgeable. He took the time to show me and explain to me what services needed to be done. Fernando is very professional and very nice too and I would highly recommend him for any HVAC services that you may need.
22:54 25 May 22
Very impressed with our crew. We will recommend them to our neighbors. 👍👍👍
15:45 25 May 22
We have 35 LG mini splits at the Jerome Grand Hotel. Braulio Lazalde was knowledgeable on the systems and quickly diagnosed the problem and made the repair. Perfect service! Thank you, Larry A. Altherr, owner, Jerome Grand Hotel
19:52 24 May 22
James was extremely knowledgeable in his profession. He was great in his explanation of how system works. You should be proud to have him in your company
20:52 23 May 22
EXCELLENT SERVCE, The Technician was Awesome, very friendly, nice, very helpful, knowledgeable and fast service Thank you so much.Todd Kenyon
20:23 23 May 22
Staff is always friendly and professional.
03:57 22 May 22
Fernando was absolutely fantastic!!! Our AC wasn't working, and I have a 6 month old, a toddler and my Mother whom I take care of and in AZ no AC is torture. He came and was very friendly and professional, fixed our issue. Outstanding service
01:02 22 May 22