- What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data, including opting out of communications.
- The security procedures in place to protect your information from misuse.
- How you can correct any inaccuracies in the information.
Information Collection, Use and Sharing
We are the sole owners of the information collected on this site. We only collect information that you voluntarily provide to us via email, direct contact, or through opt-in processes, such as signing up for text messages. We will not sell or rent your personal information to anyone.
We use your information to respond to your inquiries, fulfill your requests, and, if you opt-in, to send you text messages or emails about new products, services, appointment reminders, billing notifications, dispatch updates, job completion surveys, or changes to this privacy policy. Your information will not be shared with third parties for their marketing or promotional purposes. However, we may share your data with trusted partners as necessary to conduct our business operations (e.g., sending text messages or processing payments), but only to the extent required to fulfill your requests.
Our site logs generate non-identifying usage data, such as the number of visits and hits to our site. This data is used internally by our technical support staff to improve our services and may be shared with others for statistical purposes. This information contains no personal details and cannot be used to identify individuals.
Mobile Opt-In Consent: When you provide your mobile number and opt-in to receive text messages from Goettl’s HDM, either verbally at our physical location, over the phone, or through our website, we collect this information with your explicit consent. We do not claim the right to share your mobile opt-in details with third parties for their marketing purposes. This data is used solely by us to deliver the messaging services you’ve agreed to receive and will not be shared beyond what’s essential for our business operations.
Verbal Opt-In Process: Goettl’s HDM collects opt-in consent verbally from customers. You may opt in to receive text messages either in person at our physical location or over the phone when you contact us. When you register with us for the first time and provide your phone number, our trained staff will ask if you’d like to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. You will be verbally informed of the following:
- Message and data rates may apply.
- Message frequency may vary.
- Text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.
- Your information will not be shared with third parties for marketing purposes.
Website Opt-In Process: When you submit a form on our website and sign up for text messages, you’ll see the following consent notice with a checkbox:
“By submitting this form and signing up for texts, you consent to receive text messages from Goettl’s HDM at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.”
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. To manage your preferences, contact us via the email address or phone number listed on our website. You can:
- See what data we have about you, if any.
- Change or correct any data we have about you.
- Request that we delete any data we have about you.
- Express any concerns about our use of your data.
Opt-Out Instructions: If you wish to stop receiving text messages from us, simply reply STOP to any message. You’ll receive no further messages after that. Alternatively, you can contact us directly to unsubscribe.
Cookies
We use “cookies” on this site to enhance your experience. A cookie is a small piece of data stored on your device to help us improve access, identify repeat visitors, and track user interests. Cookies are not linked to personally identifiable information.
Security
We take precautions to protect your information both online and offline. Sensitive information submitted via the website is encrypted during transmission. Offline, only employees who need access to perform specific tasks (e.g., customer service) can view your personally identifiable information. Our servers and computers storing this data are kept in a secure environment.
Contact Details
If you have questions, need assistance, or wish to opt out, reach out to us via:
- [email protected]
- 928-567-2200
- 928-567-2200 Reply HELP to any message for support.
Terms and Conditions
Brand Name: Goettl’s, Goettl’s HDM, Goettl’s air-plumbing-drains, Goettl’s High Desert Mechanical
- Types of Messages: By opting in, you may receive text messages from Goettl’s HDM, including appointment reminders, billing notifications, dispatch updates, and job completion surveys.
- Message Frequency: Message frequency may vary depending on your interactions with us.
- Disclosure: Message and data rates may apply based on your mobile carrier’s plan.
- Customer Care: For help, reply HELP to any message or contact us at [email protected] or 928-567-2200.
- Opt-Out: To stop receiving messages, reply STOP to any text. No further messages will be sent.
Verbal Opt-In Language: Goettl’s HDM will collect opt-in verbally from customers. You may opt in to receive messages either in person at our physical location or over the phone. When registering for the first time, you’ll be asked to provide your phone number, and our staff will ask if you’d like to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. You’ll be informed that:
- Message and data rates may apply.
- Message frequency may vary.
- Text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.
- Your information will not be shared with third parties.
Updates
Our Privacy Policy may change periodically, and all updates will be posted on this page. If you believe we are not adhering to this policy, please contact us immediately.
